Desktop Support Analyst - Montpelier
2 weeks ago

Job summary
Our client is looking to add a Desktop Support IT Analyst that will ensure proper computer operation in support of end users and business operations by actively resolving escalated end-user help requests within established SLAs utilizing diagnostic and help request tracking tools and in-person, hands-on help at the desktop level via telephone, instant messaging, email, and other support tools within a ticketing system.
Job description
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