Service Manager - Nashville, United States - Tecta America

Description

Tecta America Corporation

Service Manager - Commercial Roofing
Nashville, TN 37210


BASIC FUNCTIONS:
Operate/manage the service department.

Ensure that the department operates within the company guidelines for safety, work is completed with in a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

Responsibilities & Procedures:
Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
Develop and execute a departmental sales plan
Ensuring that customer service needs are being exceeded
Assist in collection of past due accounts receivable for service related work
Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
Review potential new work, sources shall include hot sheets, bids to general contractors, roof inspections, requests from building owners
Issue proposals for service related work
Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
Ensure that service billings are processed in a timely manner
Review existing personnel (field and office) on a regular basis
Ensure that field personnel are fully trained in order to perform their job at a high level. Schedule safety/ material/ procedure training as needed


Requirements:

• The service manager must have knowledge of and/or experience with all types of roofing.
• Must be able to sell, estimate and develop new business.
• Able to read blue prints and understand specifications.
• Must have strong computer skills.
• Must have strong oral and written communications skills.
• Must be able to write reports, scopes and/or proposals.
• The Service Manager must have the ability to professionally manage existing and new accounts and a TEAM / department.

Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

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