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Customer Success Representative - Indianapolis, IN, United States - Viola
Description
About The Position
Taranis is a leading precision agriculture intelligence platform, offering a cloud-based solution that utilizes Satellites, Drones, and Artificial Intelligence ( A I) to support crop advisors and growers.
Taranis has raised over $100 M from leading V C investors and is being led by a professional team with deep experience in agriculture, drones, and A I.
This is a full-time position, including some travel in the Midwest.
Responsibilities
Delivering and communicating R O I for our clients, throughout the customer lifecycle Being the trusted partner for the customer on use-case and product functionality Deliver outstanding customer service with a smile, accuracy, and enthusiasm Ensure each customer experiences the full value of our services, products & technology Proactively resolve escalated customer concerns and issues Document and update customer records based on interactions in our database Work closely with R S M to engage new customers and with Product to continually improve service
Requirements
3+ years of Agriculture Cooperative / Retail, experience in the following Previous experience in customer service/sales Empathy and ability to build a relationship with customers Detail-oriented and able to multitask Excellent written and verbal communication skills C C A - advantage To maintain and cultivate our unique D N A in Taranis, we look for people who
Love what they do and are passionate about making an impact Able to adapt quickly in an intensive, fast-paced environment Own strong attention to details and sense of accountability Quick learners, organized and personally dedicated to accomplishing objectives Master multitasking, Hands-on, own high work ethic and prioritize workload Excellent analytical skills combined with impeccable business judgment Have great communication skills Pando Logic
Category:
Customer Service, Keywords:
Customer Success Representative