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    Mortgage System Analyst - Franklin, United States - FirstBank

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    Description

    Description

    This position in NOT remote eligible and is in the office 5 days a week. The position can be located in either our Franklin, TN office or our Downtown Birmingham office. Summary: This role will support the Encompass mortgage originating system effectiveness and operating efficiency by maintaining various system components, routine review of configuration and usage as well as being a point of contact for general technical questions. Essential Duties and Responsibilities :
  • Support the deployment of approved system change requests and enhancements to Encompass system functionality.
  • Assist Compliance in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
  • Maintain users, roles, profiles, security settings, and loan access settings.
  • Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group.
  • Maintain loan setup settings as applicable to ongoing business needs.
  • Maintain complete document library, build custom documents as needed and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention. Create and maintain report library and build custom reports as necessary for business groups.
  • Create custom fields, documents, and data entry forms.
  • Perform routine review of code, configuration, data, and usage to ensure long-term viability, integrity, and adoption of the program.
  • Provide technical documentation on all process, feature, and workflow changes for proper documentation for communication to end users.
  • Assist with system training initiatives.
  • Gathers end-user feedback regarding service and addresses issues.
  • Ensure all Help Desk tickets are processed timely and accurately.
  • Provide additional training as needed.
  • Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience
  • Minimum 3+ years' mortgage banking industry experience.
  • Minimum 3+ years' experience as an LOS Administrator with Encompass 360 Banker Edition or equivalent mortgage banking LOS.
  • Bachelor's degree in a related Business or Computer Sciences discipline or 5 years equivalent work experience.
  • Experience with Microsoft Office Products, including Word, Excel, Power Point, Visio, etc.
  • Experience with Microsoft Visual Basic/ syntax.
  • Advanced MS Excel functions like formulas, pivot tables, and macros.
  • Functional understanding of SQL, XML, SOAP, and IIS web services.
  • Skills and Abilities
  • Strong analytical and problem-solving skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
  • Excellent written and verbal communication skills.
  • Experience working with and drafting requirements for application developers.
  • Highly detailed and organized. Successfully engage in multiple initiatives simultaneously.
  • FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.


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