Customer Experience Manager - Tampa

Only for registered members Tampa, United States

1 week ago

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Job summary

We're looking for a passionate and results-driven Customer Experience Manager to lead our amazing team of agents, leads, and supervisors who support customers via chat, email, and phone.

Responsibilities

  • Ensure your team has a clear understanding of set goals and KPIs, and hold them accountable to high standards.
  • Analyze team performance metrics and customer feedback to identify trends, opportunities,and areas for improvement.
  • Champion a continuous improvement mindset across the team.

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