Desktop Support Technician - Aberdeen, United States - TEKsystems

TEKsystems Aberdeen, United States

5 days ago

Description

Job Description

Description:

Maintain and troubleshoot end-user equipment including PCs, printers, RF devices, and scanners within a warehouse environment and ensures all IT Systems are operating as required.

 20% Identify, triage, prioritize and resolve Level 1, 2 and 3 Incidents within our Service Level Agreement, which includes responding to high priority outages outside of normal business hours.

 20% Perform installation, upgrades, maintenance, basic troubleshooting and repair of various computer devices, mobile phones, scanners, network equipment, printers, telephones and other end-user equipment

 10% Serve as liaison between executive site leadership, Infrastructure leadership, other technical teams, IT client support leadership and the external client regarding technical projects, problems and outages.

 10% Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

 10% Ensure that all systems are operating as efficiently and productively as possible and escalates issues to appropriate leadership/technical teams as needed within established timeframes.

 10% Present a high level of professionalism, maintain composure, and perform well under pressure in high priority situations to focus on the task at hand.

 10% Makes technical recommendations to executive operational leadership regarding problems, projects and releases.

 10% Identify opportunities to increase accuracy to optimize resources and develop, recommend, and implement solutions

Skills:

Desktop, Windows 10, Troubleshooting, Hardware, Active directory, Printers, Support, Customer service, Imaging, Office 365

Top Skills Details:

Desktop, Windows 10, Troubleshooting, Hardware, Active Directory, Printers

Additional Skills & Qualifications:

 Analytical Skills -

o Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.

 Communication Skills –

o Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.

 Time Management Skills -

o Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

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