Leasing Assistant - New York, United States - Two Trees Management Co.

Description

Position Overview:

The Leasing Assistant plays a pivotal role in supporting the leasing operations of the residential leasing team, serving as the primary point of contact for prospective tenants, brokers, and visitors. From managing inquiries and scheduling appointments to assisting with lease processing and maintaining office efficiency, the Leasing Assistant contributes directly to the success of the leasing team and the overall occupancy goals of the property.

Roles and Responsibilities:

• Prompt and Professional Communication: Answer incoming calls with a courteous demeanor, providing accurate information and directing calls appropriately.
• Efficient Appointment Scheduling: Manage the appointment calendar effectively, ensuring that appointments are scheduled promptly and coordinated efficiently to accommodate both client and leasing team schedules.
• Warm Welcome and Hospitality: Greet visitors warmly upon arrival, offering refreshments and creating a welcoming atmosphere that reflects the building's commitment to exceptional service.
• Managing Open Houses: Coordinate and oversee Open Houses by preparing the property for showcasing, greeting attendees, collect contact information for follow-up and answer any questions to further encourage potential tenants to consider renting the property.
• Impeccable Office Presentation: Maintain the Leasing Office and model units in pristine condition, ensuring that they are clean, organized, and visually appealing at all times.
• Deal Processing Assistance: Support leasing staff in processing deals, including handling security deposits, verifying documentation, and ensuring compliance with leasing procedures.
• Efficient File Management: Close out lease files efficiently, ensuring that all required paperwork is completed accurately and filed appropriately for future reference.
• Online Presence Monitoring: Monitor the building's online presence, including website listings and advertising platforms, to ensure that information is current and reflective of available inventory.

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Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Well-organized, detail-oriented, ability to multi-task with strong follow-up skills
• Previous experience in administrative support or customer service roles preferred.