Field Service Engineer - Oregon, United States - Power Electrics

Description

Reports to :
Service Manager


Hours :
Full-Time

About us

Power Electrics is a proud family company, dedicated to innovation, excellence, and customer service.

We have grown from a small yard in 1963 to operating out of several locations across the country, and now with a fleet of over 2,500 generators.

We continue to offer a specialist, single-source solution for diesel generator Hire, Service, and Parts.
Our employees are our greatest asset, and their dedication and enthusiasm have helped us to become so successful. Power Electrics are committed to providing a workplace that encourages growth and personal development for all employees. We recognise the value of our employees and the contribution they make.

By investing in new research and technology, we're providing our customers with reliable power that is increasingly sustainable and environmentally friendly.

I t 's certainly an interesting time to be working within the power generation industry.
What is the job?

Power Electrics is the largest generator specialist in the South West, providing standby and emergency power to a range of customers.

We have a growing demand for our services and need someone living in the South Wales region to support our Bridgend depot in the service and maintenance of our rental fleet and also customers' equipment.

Naturally, you will have strong customer service skills, as you will be liaising with both external and internal customers, providing updates and ensuring complete customer satisfaction.

What will you be doing in this role

Fault finding
Engine electrical and mechanical problem resolution
Electrical and mechanical component replacement
Basic wet and dry engine service
Control panel modifications and tweaks
Customer liaison, update and ensure complete customer satisfaction
Provide call-out cover for generator breakdowns one week in four
Comply with the Company Health & Safety Policy, including carrying out general housekeeping to ensure work areas are tidy. This includes company vehicles.
Comply with all aspects of the company's ISO 9001:2015 procedures, proactively contributing to the company's continuous improvement programme.
Skills and requirement

Possess a relevant qualification in Mechanical/Electrical Engineering/Diesel Fitting/ Plant i.e. City & Guilds, BTEC or equivalent.


OR
to have served/completed an approved apprenticeship in Mechanical/Electrical Engineering.


OR
proven experience servicing and repairing generator sets predominantly FG Wilson, Cummins etc.


ESSENTIAL
Possess good fault-finding abilities and strong communication skills
Previous experience working in a Field Service environment advantageous
Full Driving Licence


ESSENTIAL

(with towing categories preferred)
Good customer awareness with the ability to respond to customers' requirements effectively & efficiently
Ability to work on own initiative and as part of a team
Holder of ECS / CSCS Card preferred but not essential as training can be given

What we offer:
We offer great benefits to all of our staff:23 days holiday (plus bank holidays) – increasing with length of service
Excellent development and progression opportunities
Company pension scheme
Life assurance scheme - with access to more healthcare support and counselling services to help protect employees' financial, emotional, and physical wellbeing

Our philosophy:
At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds.

We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation.

We are solely committed to adhering to the principles of equal and inclusive employment.

Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained.

All applicants must be eligible to work in the U.K.

If you do not hear from us within two working weeks, then your application has not been successful on this occasion.

NO AGENCIES
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