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Hastings Operations Administrator - Boston, United States - Economic Mobility Pathways, Inc
Description
Job DescriptionJob Description
Economic Mobility Pathways (EMPath) transforms lives by helping people move out of poverty and provides other organizations with the tools to do the same.
As a leading nonprofit innovator that combines program delivery, independent research, and public advocacy, we offer a wide range of rewarding career opportunities.
EMPath is committed to recruiting, hiring, and sustaining a diverse workforce.All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability or veteran status, are strongly encouraged to apply.
We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.Salary:
$41,000 to $45,000 annually
Hours:
Full-time, 4-day work week, some holidays required.
Position Title:
Operations Administrator - Hastings
Supervisor:
Direct - Morning Supervisor
Dotted- Assistant Director of Residential and Program Mentoring
The Operations Administrator is responsible for being the first point of contact at our Program Offices. The Operations Administrator will be responsible for many of the day-to-day administrative and reception needs for our Brighton location.
The Operations Administrator will be a critical point of contact for all Brighton staff and participants, coordinating and assisting front-line staff with crisis management, conflict de-escalation, and participant support as needed.
The Operations Administrator will promptly and professionally serve as an information liaison for internal and external communications. The Administrator is responsible for managing sensitive and private information, requiring confidentiality and discretion.Key Responsibilities:
Consistent Coverage of the Reception area
Maintain control of the Reception area monitoring access for visitors and participants, including enforcing sign-in and out protocols and resources
Upkeep emergency binders and evacuation processes
Ensure a positive and courteous customer service experience for participants, staff, & visitors
Respond to incoming calls, directing calls or messages promptly to the appropriate staff, and provide basic referral information for callers as needed
Monitor participants while in the reception area and via camera monitoring while on property
Monitor participant sign in and out the building
Monitor program operations as needed
Manage camera documentation
Manage other documentation as required
Maintain a consistent supply of forms and information packets as necessary for program operations
Contribute to participant engagement initiatives (such as: participants' jobs, monthly participant calendar, monthly newsletter)
In case of emergency, facilitate evacuation of reception area, providing an accurate headcount of staff and visitors in conjunction with human resources and assist in resolution of crises due to evacuation
Disseminate information to participants via mail or in person as needed
Manage key controls for staff offices & storage rooms
Identify and report any facility or equipment maintenance issues
General administrative support for on-site and off-site staff including but not limited to mailings, data entry, photo-copying, typing, filing, and record-keeping
Manage daily participants list and revise overnight count and curfew logs· E-mail overnight review to the DGL distribution list.
Other duties as assigned.
Qualifications:
Microsoft Office Suite computer skills a must
Excellent customer service skills.
Experience and skills in crisis management, conflict resolution, or de-escalation
Good problem-solving skills in a fast-paced environment.
Ability to manage a sometimes stressful and hectic work environment
Demonstrate ability to work independently and problem solve
Ability to work in a team-oriented environment.
Ability to work effectively with families with diverse cultures and backgrounds.
Ability to follow verbal and written instructions independently.
Strong communication skills both verbal and written.
Ability to adjust quickly between multiple requests as needed
Bi-lingual skills in Haitian Creole, Spanish, or Cape Verdean Creole helpful, but not required.
Education
High school diploma or equivalent required
Working Conditions:
Requires walking, sitting, some bending, stooping and stretching. Ability to lift up to 25 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Work is performed in a homeless shelter setting. Work may be stressful at times. Ability to follow verbal and written instructions. Ability to communicate effectively with staff and participants.
If you are hired, we will require you to prove that you have received the COVID-19 vaccine (and are considered fully vaccinated per CDC guidelines) or have a valid religious or medical reason not to be vaccinated.
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