Account Manager - Sandy, United States - Ampian HR

Description

What do your customers say about you?

Have you been referred to as the go-to person in your organization?

Do you have a knack for solving problems?

Are you ready to make a change and work for a company that is on the cusp of tremendous growth?

Job Summary:

We are looking for A Players. The ideal candidate is upbeat, driven, dynamic, well-organized, has a passion for technology and thrives working in a fast-paced environment. The Account Manager is responsible for representing Ampian HR / Cavalry Ops and engaging with Key Accounts and "At-Risk" clients with a focus on strengthening client relations. This is a high-touch, rapport building position that requires strong communication skills (both verbal and written), as well as strong analytical and problem-solving skills, with a passion to give our clients the personal attention required.

Responsibilities and Outcomes:

• Establish and proactively work to improve client retention KPI metrics
• Establish and proactively work to improve Cavalry / AmpianHR Net Promotor Score
• Establish a regular client feedback model via surveys and other tools focused on identifying opportunities to create growth, improve client relations and identify potential service issues and / or opportunities for adoption / training on Cavalry Ops / AmpianHR Products.
• Help Create Growth for our clients by handling escalated issues and having the hard conversations with key contacts.
• Act as liaise with cross-functional internal teams to improve the entire customer experience with a specific focus on key accounts and at-risk clients.

Knowledge, Skills, Abilities & Education:

• Preferred 3+ years successful account management or account support role
• Demonstrated ability to influence through relationships, expertise and information
• Excellent presentation skills with the ability to adjust message to suit the audience.
• Confident and Fearless in professional social situations.
• Excellent verbal and written communication skills
• Strong track record of de-escalating issues and creating growth and loyalty through creative problem solving and proactive intervention.
• Previous experience working with client retention and net promoter score metrics and KPIs
• Proven ability to create long-term, trusting relationships
• Proven track record of consistently exceeding company objectives and goals
• High energy, engaging and ability to Listen, empathize, and take appropriate action.
• Proven track record of demonstrating accountability and follow through on commitments and tasks