- Handle a high-volume of incoming client/driver calls with a high level of professionalism
- Enter customer information into the data entry system
- Dispatch drivers to the client location
- Problem-solve transportation issues and properly document transactions
- Ability to de-escalate customer concerns and/or issues
- Read/understand maps and other geographical software
- Effectively communicate via telephone, email and messaging applications with a wide variety of customers, clients and employees
- Successfully navigate multiple computer systems and applications
- Sit or stand and talk for extended periods of time
- When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
- Ability to cross-train and help in other areas between call volume peaks
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job
- As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)
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TEKsystems Naperville, United StatesDescription: · The Contact Center Representative is the members' first impression – as well as ongoing representation – of the credit union's service and support structure. It should be noted that this position is very important to the overall image and success of the organizati ...
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Kaiser Permanente Aurora, United States: · SEIU Local 105 - *$ $24.48 · "May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premium ...
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Health Images Westminster, United StatesHealth Images at Quail Crossing is looking for a Full Time MRI Technologist to join our team · Position Pay Range $ $45.96|Monday - Friday, 8:00am -5:00pm | This shift will rotate weekends (Saturdays)| $1,500 sign on bonus available to eligible applicants. · Summary/Objective · ...
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Registered Nurse
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Bilingual Student Dispatcher Call Center Representative - Denver, United States - EverDriven Technologies LLC
Description
Job Description
Job DescriptionEverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student's trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you're someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.Position Summary:
Our Call Center and Student Monitoring and Tracking (SMT) team coordinates with school districts, parents, and drivers to ensure students are transported safely and on time to and from school.
Office Location: North Denver, Colorado
Shifts: Monday-Friday - mornings and mids available
Pay Rate: $21/hour for bilingual, Spanish speaking
Responsibilities:
Requirements
