Temp Intake Coordinator - Flushing - Selfhelp Community Services, Inc.

    Selfhelp Community Services, Inc.
    Description
    Position Summary: The Intake Coordinator is responsible for conducting intake interviews for clients inquiring about services to secure information and determine the nature and degree of problems and assess needs; tracks and refers all intakes.
    Principal Responsibilities:
    • Screen clients with presenting problems.
    • Conduct over-the-phone and in-home intakes and collect basic information from clients to begin a case file.
    • Evaluate client histories.
    • Verify client eligibility for services.
    • Inform Program Director of emergency and high intensity intakes.
    • Enter the data in the data system - VIVE
    • Confirm start dates of services and schedule changes with vendors and clients.
    • Follow up start of home delivered meals services - 24-hour call and 15 days follow up calls.
    • Follow up on no answer for home delivered meals.
    • Assist the case manager to conduct 2 month monitoring calls
    • Provide accurate and appropriate information on benefits, entitlements during the intake.
    • Counsel clients and advocate and intervene on their behalf
    • Maintain complete and accurate case records.
    • Compile statistics, prepare reports and other documentation, and disseminate information when necessary.
    • Establish and maintain community outreach contacts.
    • Perform other duties as required or assigned.
    Salary Range: $25 - $27.47 per hour commensurate with experience
    Job Competencies & Minimum Qualifications:
    • Bachelor's Degree required
    • One year related experience and/or training
    • Working knowledge of Microsoft Office Suite and other technology
    • Excellent communication and listening skills
    • Excellent customer service skills with a focus on treating clients with respect and dignity
    • Able to multi-task and work independently with a great attention to detail
    Working Conditions/Physical Demand:
    • Business Office Environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2 times per week.
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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