Director of Food - Portland, United States - Denver Co

Description

Director of Food & Beverage Portland , Oregon The Courtyard by Marriott Portland City Center is a unique downtown Portland hotel. Not your typical Courtyard Our 256 room, high rise hotel is located in the heart of downtown Portland and offers all the services and amenities of a full service hotel.

Guests can enjoy one of Portland's most popular restaurants, The Original Dinerant, with an exclusive lobby access entry. In addition, the Courtyard Portland City Center offers over 7,000 square feet of event space able to accommodate groups of up to 220.We embody that unique vibe that is the best of Portland. Our dynamic, values-driven team works together to provide every guest with a truly warm experience.

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

**Job Overview**

Plan and manage the Human Resources and operations of the Food and Beverage departments to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. The major areas of responsibility/management include: Catering Operations, Kitchen, Restaurant(s), Room Service and Lounge(s). Participate in total hotel management as a member of the Hotel Executive Committee.

**Responsibilities**

Manage the human resources within the division.

Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.

Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.

Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.

Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.

Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.

Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

Manage the human resources within the division.

Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.

Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.

Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.

Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.

Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.

Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

**Qualifications**

**Education/Formal Training**

A four-year college degree or interaction education/experience

**Experience**

Four to five years of employment in a related position with this company or other organization(s)

**Knowledge/Skills**

Requires advanced knowledge of the principles and practices within the food & beverage/hospitality profession. This includes the knowledge required for management of people, complex problems and food and beverage management.

Ability to study, analyze and interpret complex activities.

Must possess highly developed communication skills to negotiate, convince, sell and influence other managerial personnel, hotel guest(s), and/or corporate clients.

Must possess excellent comprehension and hearing skills due to telephone and face-to-face interaction with guests, corporate office and associates.

Must have excellent vision for administrative responsibilities (i.e., forecast, purchase orders, budget review and invoice approval).

Must possess excellent speech communications for guest, corporate, vendor and associate interaction, 100% of the work day.

Must be literate for written guest communication, administrative and Human Resource responsibilities.

Requires excellent reading and writing abilities 100% of the work day.

**Physical Demands**

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Limited physical requirements in order to assist various outlets during peak business demands (i.e., banquet room turns, restaurant bussing, etc.).

Bending/kneeling -as directed above.

Physical ability to supervise on-floor activities required 60% of work day.

No continuous standing.

Climbing Stairs -up to 20 steps 20%of work day.

No driving required.

Chemicals/Agents Limited access in the course of supervising the sanitation of the operation.

**Environment**

Inside 90% of the work day. Due to responsibility of total operation, specifically sanitation standards, position requires 10% of work day inspecting various walk-in coolers, temperatures ranging as low as 30 degrees.

**Benefits**

Eligible to participate in Sage bonus plan.

Unlimited paid time off

Medical, dental, & vision insurance

Eligible to participate in the Companys 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid FMLA leave for up to a period of 12 weeks

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

**ID:** * *

**Position Type:** *Regular Full-Time*

**Property** **:** *Courtyard Portland*

**Outlet:** *Restaurant*

**Category:** *Restaurant Operations*

**Address** **:** *550 SW Oak St*

**City** **:** *Portland*

**State** **:** *Oregon*

EOE Protected Veterans/Disability