Jobs
>
Vancouver

    Call Center Supervisor - Vancouver, United States - Pacific Bath Company

    Pacific Bath Company
    Pacific Bath Company Vancouver, United States

    4 weeks ago

    Default job background
    Description

    Overview:

    Kohler | Pacific Bath?is looking for a Call Center Supervisor to join our team in our Vancouver, WA location

    Come and work with one of the?GREATEST?names in business today,?KOHLER

    The award-winning Pacific Bath is the exclusive dealer in Oregon, Washington, Nevada, Arizona, Utah, and Illinois for KOHLER's LuxStone Walk-in Showers and Walk-in Baths.

    We are seeking a positive, detailed, and results-oriented?team player that takes?PRIDE?in their work If this is, you? We want you, to join our TEAM

    Job Summary: The Call Center Supervisor provides training and support for Call Center Agents by identifying training opportunities and improving metrics with ongoing call center development and training programs. Our ideal candidate will create a culture of excellence in customer service by providing initial and supplemental training to all Call Center Employees. The Call Center Supervisor is responsible for coaching employees with the goal of improving sales support and overall customer satisfaction, and will strive to uphold high customer service standards and elevate the brand in every interaction. This individual will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products and troubleshooting techniques, analyze data, and focus on improving performance and processes to better support customers.?

    Why Work at Pacific Bath:

    • Competitive Pay: $28-$32/hr (full range for this positition - $28 to $39.20/hr)
    • Health, Dental, Vision, Disability and Voluntary Insurance
    • 401K and Group Life Insurance
    • Paid Time Off including Holidays
    • Advancement Opportunities
    • Hiring Immediately

    Benefits:

    Insurance: Medical insurance (PPO plans), vision insurance, dental insurance, voluntary life insurance, and disability insurance (STD, LTD), Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance. Healthcare Flex Spending Account, Dependent Care Flex Spending Account

    Retirement Plans: 401(k)

    Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas

    What Youll Do:

    • Leading, supervising, and coaching a team to foster a culture of diligence, accountability, and customer satisfaction
    • Develop overall or individualized training and development plan that addresses needs and expectations, including ongoing and performance plans to meet department metrics
    • Conduct orientation programs and arrange on-the-job training for new hires
    • Develop and implement processes and/or operational improvement to enhance efficiency and effectiveness of operations
    • Ensure all consumer touch points occur as intended and are documented in the CRM system
    • Ensures that all employees follow the companys best practices for Call Center management and operations
    • Oversee Call Center personnel to ensure compliance with the Telephone Consumer Protection Act, federal, and state Do Not Call statutes and regulations, internally and externally
    • Assist in developing and implementing future call center vision and strategy

    What Youll Bring:

    • Proven working experience in home improvement call center environment
    • 6+ years of call center environment experience
    • 3+ years of experience in a Call Center managerial or supervisor role
    • Excellent attention to detail and strong time management skills
    • Strong analytical skills with the ability to make quick decisions
    • Ability to lead and manage a large team
    • Strong organizational abilities
    • Ability to multitask and prioritize based on changing demands and deadlines
    • Effective corporate communication skills
    • Weekend availability required

    Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At this time, our company is unable to sponsor or take over sponsorship of any employment Visa.

    If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

  • The City of Vancouver

    Permit Center Supervisor

    1 week ago

    The City of Vancouver Vancouver, United States

    Salary Range · 7, ,780.00Job Summary · This position is being re-posted. · The Permit Center Supervisor plans, organizes, supervises, coordinates and participates in the work of the team assigned to assist customers with successfully interfacing with the City's planning, build ...

  • DaBella

    Call Center Supervisor

    5 days ago

    DaBella Hillsboro, United States

    Description · The Call Center Supervisor is responsible for the success and development of others within our Call Center through effective leadership. We are looking for an individual who is determined to go above and beyond expectations to get the results needed. The ideal cand ...

  • TForce Freight

    Supervisor, Service Center

    5 hours ago

    TForce Freight Portland, United States

    Job Description · Job Title: Supervisor, Service Center · Job Summary: · This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collabo ...

  • Multnomah County

    Justice Center Nursing Supervisor

    2 weeks ago

    Multnomah County Portland, United States Full time

    Current employees: Please apply through the employee portal to be considered for this opportunity. · Pay Range: · $92, - $139, AnnualDepartment: · Health DepartmentJob Type: · Regular Non-RepresentedExemption Status: · United States of America (Exempt)Closing Date (Open Until Fil ...

  • Multnomah County

    Justice Center Nursing Supervisor

    2 weeks ago

    Multnomah County Portland, United States

    Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$92, $139,256.28 AnnualDepartment:Health DepartmentJob Type:Temporary With BenefitsExemption Status:United States of America (Exempt)Closing Date (Open Until Filled if No D ...

  • EPIQ Systems

    Call Center Supervisor

    1 week ago

    EPIQ Systems Beaverton, United States

    This position supervises the daily operations of the contact center. Through leadership, training development, and organization of contact center personnel, this position will ensure that client requirements are achieved and that resources are maximi Call Center, Supervisor, Tech ...

  • Multnomah County

    Justice Center Nursing Supervisor

    3 days ago

    Multnomah County Portland, United States

    Current employees: Please apply through the employee portal to be considered for this opportunity.Pay Range:$92, $139,256.28 AnnualDepartment:Health DepartmentJob Type:Regular Non-RepresentedExemption Status:United States of America (Exempt)Closing Date (Open Until Filled if No D ...

  • Columbia Community Mental Health

    Crisis Receiving Center Supervisor

    1 week ago

    Columbia Community Mental Health Saint Helens, United States

    Job Description · Job DescriptionColumbia Community Mental Health is a nonprofit agency and Certified Community Behavioral Health Clinic that provides services to individuals with mental, addiction and developmental disabilities. Columbia Community Mental Health is preparing to o ...

  • Legacy Health

    Supervisor RN Staff Nurse

    3 weeks ago

    Legacy Health Salmon Creek, United States

    Supervisor RN Staff Nurse · US-WA-VANCOUVER · Job ID: · Type: Part Time - Benefitted · Salmon Creek Medical Ctr campus · Overview · Relocation Assistance Available · The Legacy nursing philosophy focuses on patients and their families. Our nurses embody this philosophy in everyt ...

  • Sea Mar Community Health Centers

    Licensed Practical Nurse

    3 weeks ago

    Sea Mar Community Health Centers Vancouver, United States

    Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service ...

  • SEA MAR Community Health Centers

    Crisis Intervention Specialist

    2 weeks ago

    SEA MAR Community Health Centers Vancouver, United States Full time

    Position Summary: · Sea Mar is seeking a full-time Crisis Intervention Specialist for our Behavioral Health Adult Mobile Crisis Program in Vancouver, Washington. The Crisis Intervention Specialist (CIS) provides behavioral health crisis intervention services to individuals who a ...

  • Calea

    911 Communications Dispatch Supervisor

    1 week ago

    Calea Vancouver, United States

    CRESA is seeking a 911 Communications Dispatch Supervisor to join our leadership team for emergency response. Please apply by 6/22/24. This is a working supervisor in addition augmenting call taking and dispatch functions. Supervisors direct and supervise subordinate staff. Super ...

  • Educational Service District 112

    Behavioral Health Clinical Supervisor

    7 hours ago

    Educational Service District 112 Vancouver, United States

    Under direction of the Director of Behavioral Health and Regional School Safety Center, provide clinical supervision for staff providing services in an outpatient program. Treatment services are delivered in a school setting. Salary: The full salary Behavioral Health, Clinical, B ...

  • Mindlance

    Phlebotomist

    1 week ago

    Mindlance Vancouver, WA, United States

    Job Title: Phlebotomist · Job Location: Vancouver, WA · Zip Code: 98664 · Job Responsibilities · Under the direction of the area supervisor, perform daily activities of the Patient Service Center /Mobile/In-office Phlebotomy accurately and on time. Maintain a safe and profess ...

  • Sea Mar Community Health Centers

    Behavioral Health Clinical Supervisor

    3 weeks ago

    Sea Mar Community Health Centers Vancouver, United States

    Job Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...

  • Sea Mar Community Health Centers

    Substance Use Disorder Professional/Trainee

    3 weeks ago

    Sea Mar Community Health Centers Vancouver, United States

    Job Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...

  • Sea Mar Community Health Centers

    OB Coordinator

    3 weeks ago

    Sea Mar Community Health Centers Vancouver, United States

    Job Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...

  • Sea Mar Community Health Centers

    Maintenance/Housekeeping II

    1 week ago

    Sea Mar Community Health Centers Vancouver, United States

    Job Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...

  • Vancouver Housing Authority

    Council for the Homeless

    7 hours ago

    Vancouver Housing Authority Vancouver, United States

    Are you an experienced leader that can manage a homeless outreach team that navigates houseless individuals through needs assessments with a trauma-informed lens towards diversion and/or housing placement? Are you knowledgeable of social services in Clark County and passionate ab ...

  • Sea Mar Community Health Centers

    Nurse Manager

    1 day ago

    Sea Mar Community Health Centers Vancouver, United States

    Job Description · Job DescriptionSea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse comm ...