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  • Automotive Service Advisor-Topeka KS - Briggs Automotive Group

    Briggs Automotive Group
    Briggs Automotive Group Topeka

    1 week ago

    Default job background
    Description

    Automotive Service Advisor

    The Automotive Service Advisor is the primary point of contact between customers and the service department.

    Key Responsibilities

    • Customer Interaction:
      • Greet customers promptly and courteously upon their arrival with our professional hello.
      • Listen to customer concerns and accurately document vehicle issues and service requests.
      • Provide clear and detailed explanations of required repairs and maintenance services.
    • Service Recommendations:
      • Inspect vehicle history and manufacturer's service recommendations to make informed service recommendations.
      • Prepare detailed service estimates, including parts, labor, and additional costs.
      • Advise customers on the importance of preventive maintenance and suggest additional services when needed.
    • Repair Order Management:
      • Create and manage repair orders, ensuring all customer concerns and requests are accurately recorded.
      • Communicate with technicians to ensure they have the necessary information to perform repairs.
      • Monitor the progress of repairs and keep customers informed of any changes or delays.
    • Customer Communication:
      • Provide regular updates to customers on the status of their vehicle.
      • Explain completed work and associated charges clearly and professionally.
      • Address any customer questions, concerns, or complaints promptly and effectively.
    • Customer Retention:
      • Build and maintain strong customer relationships to encourage repeat business and referrals.
      • Conduct follow-up calls or emails to ensure customer satisfaction after service is completed.
    • Administrative Tasks:
      • Process customer payments and handle financial transactions accurately.
      • Maintain organized records of service orders, customer interactions, and payment receipts.
    • Compliance and Safety:
      • Ensure all services are performed in compliance with industry standards and regulations.
      • Follow all safety protocols and use personal protective equipment (PPE) as required.
      • Stay updated on manufacturer recalls and service bulletins.

    Qualifications

    • High school diploma or equivalent; additional technical training or certification is a plus.
    • Excellent communication and interpersonal skills.
    • Strong organizational skills and attention to detail.
    • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
    • Valid driver's license with a clean driving record.

    Physical Requirements

    • Ability to stand, walk, and move around the service area for extended periods.
    • Ability to lift and carry items up to 25 pounds.
    • Frequent use of computer and telephone systems.

    Work Environment

    • Primarily in a dealership or automotive service center environment.
    • May involve exposure to loud noises, vehicle fumes, and other typical service center conditions.

    Performance Metrics

    • Customer satisfaction and feedback.
    • Accuracy and timeliness of repair orders and estimates.
    • Sales of additional services, parts, and accessories.
    • Efficiency in managing service department workflow.

    The ideal candidate for the Automotive Service Advisor position will be customer-focused, knowledgeable about automotive repair, and skilled in sales and communication. This role is crucial in ensuring a positive customer experience and the smooth operation of the service department.


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