House & Grounds Assistant Team Lead - 's Splash Country - Seasonal - Pigeon Forge - Dollywood

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together.
We are seeking a House and Grounds Assistant Team Lead for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right House and Grounds Assistant Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The House and Grounds Assistant Team Lead provides guest excellence by maintaining an appealing and clean environment. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. These responsibilities will be carried out in a manner consistent with the mission, values, and operating philosophies and standards od Dollywood Parks & Resorts. The House and Grounds Assistant Team lead may serve at the Dollywood Theme park property during Dollywood Splash Country's off-season.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions & Responsibilities

• Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in the assigned area and cleaning up spills as necessary. Including both indoors and outdoors on the park, roadways, pedestrian walkways, landscaped and natural settings to include H&G storage areas
• Assist the Team Lead in the following areas:
  • Supervise hosts to carry out the goals of providing our guests with the highest quality in product with courteous, friendly, and efficient service in an organized, clean and professional looking environment
  • Ensure adequate staffing to provide appropriate cleanliness of streets, back areas, offices and all areas in the guests' view
  • Ensure House and Grounds operate within budget guidelines. Assist with the development and implementation of budgets as necessary
  • Perform daily operation including but not limited to: Scheduling, payroll processing, PE's, key requests, clearance sheets, status changes, expense reports, tracking of safety paperwork, documenting host actions, and coaching hosts to success
  • Serve as positive standard in the areas of personal appearance, grooming, and conduct
  • Communicate and work with all members of the Operations Management Team along with other divisions
  • Interact with guests and solve their needs, supervise and train all hosts, ensuring costume guidelines are met, conduct host evaluations, and assist with disciplinary action as needed
  • Train hosts in correct standards and complete retraining when necessary
• Maintain a high level of attention to detail in your assigned restroom(s)/area per your trained procedures as defined in your Training Plan
• Restock and keep track of supplies such as toilet paper, paper towels, soap, cleaning materials, etc. in your assigned area(s)
• Empty trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention
• Keep all rolling carts and trash cans clean including lids and can liners as well as the inside and outside of trash cans
• Initiate friendly interaction with the guests
• Always maintain confidentiality
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Management reserves the right to change and/or add to these duties at any time
Education and Experience Required

• Must be at least 16 years old
• Work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment preferred
• Must be able to successfully complete a post-employment offer background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Hosts and Guests using approved communication methods
• Able to tolerate various temperatures while working outdoors
• Able to meet the physical demands of the job
• Able to tolerate a wide range of climate and temperature variations (0 to 140 degrees) in order to work indoors and out, in all seasons and weather conditions to include extreme heat and humidity
• Must have manual dexterity necessary to complete all job duties
• Able to bend/twist and turn to complete all job functions
• Able to push/pull to complete all job functions
• Able to work in a small, confined area
• Able to tolerate detergents and chemicals (some required 18 years of age or older)
• Able to lift up to 50lbs. with assistance
• Willing to work in any assigned area(s) and perform other functions as assigned
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities