Technical Support Analyst - Huntsville, United States - ITAC Solutions

ITAC Solutions Huntsville, United States

1 week ago

Description

We are looking for a skilled Network Analyst to join our team for a contract to hire position based in Huntsville, AL. If you love working with clients and have a passion for troubleshooting technical issues, this could be the perfect opportunity for you.

Job Description:

Listen to clients, identify issues, and provide guidance through the resolution process.
Collaborate closely with Vendors, Technicians, Engineering, and Management teams.

Requirements:

Strong customer service and communication skills in both spoken and written English.
Knowledge of LAN, wireless, and remote access networks.
Experience with Cisco Switches, SolarWinds, and various operating systems.
Proficiency in network services like DHCP, DNS, VPN, and troubleshooting.
Familiarity with IT security practices, asset management, and desktop services.
Ability to work independently and within a team, ensuring high customer satisfaction.
CCENT Certification and flexibility for non-standard shifts required.
Passing a criminal background check is a must.

Preferred Skills:

Certifications in Cisco, CompTIA Network +, Avaya, Service Now, Microsoft, Aruba Wireless, or CompTIA Security + would be advantageous.

Join us at ITAC Solutions to showcase your talent and contribute to our dynamic team!

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