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    Patient Service Representative Communication Specialist- Howard- Part Time - Green Bay, United States - Prevea Health

    Prevea Health
    Prevea Health Green Bay, United States

    2 weeks ago

    Default job background
    Part time
    Description


    This position will work 24 hrs per week
    PSR Communication Specialist

    Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

    Job Summary
    Greets, instructs, directs, and schedules patients and visitors in an engaging and positive manner. Serves as a liaison between patient and medical staff. Makes a positive first impression on any person utilizing Prevea Health services.

    What you will do
    • Coordinate communication between patients, family members, medical staff, providers, and administrative staff-via phone, in person, or through MyPrevea.
    • Direct patient inquiries or complaints to appropriate parties.
    • Assist patient or caller in directing medical concerns; receive and route messages to appropriate staff.
    • Obtain and confirm accurate demographic and insurance/coverage information.
    • Schedule and confirm patient appointments.
    • Inform patients of the variety of services that are offered by Prevea Health.
    • Assist patient or caller with financial questions regarding policies.
    • Attend meetings as required and follow the policies and procedures of the organization.
    • Complete all work tasks in accordance with privacy, compliance, and HIPAA laws.
    • Place long distance calls for clinic personnel
    • Operate paging system and respond effectively to emergency indicators and notify appropriate contacts.
    • Responsible for paging on-call providers and messaging clinical staff using Epic.
    • Work closely with triage and nursing staff to ensure timely completion of all phone encounters.
    • Have extensive knowledge of the organization's structure to route calls and take appropriate messages while proactively seeking assistive information for patient needs.
    Experience Qualifications
    • Experience in customer service, insurance and/or healthcare setting Preferred
    Skills and Abilities
    • Ability to adapt to frequently changing protocols and processes in a fast-paced environment.
    • Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Communicate effectively with employees throughout the organization in a proactive and positive manner, as well as possess the ability to motivate to accomplish the goals of the department and the clinic.
    • Promotes teamwork and provides a supportive environment for staff in the assigned departments and throughout the organization.
    • Ability to multi-task in an efficient and effective manner.
    • Ability to think critically using provided information in the decision-making process.
    • Engages in active listening by giving full attention to what others are saying, taking time to understand the points being made, and asking questions as appropriate.
    • Must be empathetic and responsive to patient's needs, continually looking for ways to assist patients.
    • Knowledgeable of the computer systems with an emphasis on learning and training on the Epic system
    • Ability to work independently as well as in a team.
    • Knowledge of grammar, spelling, and punctuation to accurately type patient information and take appropriate messages.
    • Ability to speak clearly, concisely, and professionally.
    • Must be willing to work at all locations, various shifts and extended hours as needed.
    • Proficient interpersonal, telephone and computer skills
    Physical Demands
    • Sit - Constantly
    • Stand - Rarely
    • Walk - Rarely
    • Drive - Rarely
    • Climb (Stairs/Ladders) - Rarely
    • Bend (Neck) - Frequently
    • Gross Manipulation (Hands/Arms) - Rarely
    • Squat - Rarely
    • Twist/Turn (Neck) - Occasionally
    • Lift/Carry 0-10 lbs. - Rarely
    • Lift/Carry 11-25 lbs. - Rarely
    • Lift/Carry 26-35 lbs. - Rarely
    • Push/Pull up to 10 lbs. - Rarely
    • Push/Pull 11-25 lbs. - Rarely
    • Push/Pull 26-35 lbs. - Rarely
    • Reach (Above shoulder level) - Rarely
    • Reach (Below shoulder level) - Constantly
    • Simple Grasping (Hands/Arms) - Constantly
    • Fine Manipulation (Hands/Arms) - Constantly
    • Gross Manipulation (Hands/Arms) - Constantly
    Working Conditions
    • Noise - Occasionally
    Hearing Requirements
    • Hears Whispers < 3 feet - Constantly
    • Hears Whispers 3-8 feet - Constantly
    Vision Requirements
    • Color Discrimination - Constantly
    • Near Vision (Correctable to Jaeger 2 or 20/30 binocular) - Constantly
    • Distance Vision (Correctable to Snellen chart 20/30 binocular) - Constantly
    Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit
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