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    • IL Desktop Support Specialist - Downers Grove - Resource Logistics

    Resource Logistics
    Resource Logistics Downers Grove

    3 weeks ago

    Default job background
    Description

    Job Title: Desktop Support
    Location: Downers Grove, IL

    Mode: Contract (6+ Months)

    Rate: $21/hr on W2 (No Benefits)

    Responsibilities:

    • Good in Data Analysis & Reporting using MS Office and ITSM tools
    • Coordinate desktop changes to avoid deployment collisions.
    • Prepare requests for rollout
    • Prioritize change requests
    • Create rollout plans for changes requests
    • Coordinate implementation process
    • Keep track of request and make sure they are implemented as planned
    • Participate in incident handling concerning desktop changes.
    • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
    • MICROSOFT ENVIRONMENT KNOWLEDGE (DESKTOP & SERVER)
    • Have good technical understanding of the products building up a desktop service
    • EXPERIENCE FROM THE DESKTOP ENVIRONMENT
    • UNDERSTANDING AND EXPERIENCE OF CHANGE MANAGEMENT PROCESS
    Technical Requirements:
    • Phone support experience necessary.
    • Technical Service desk or technical call center experience is necessary.
    • Disciplined, systematic problem solving skills required.
    • Windows Operating systems
    • Clients: Windows XP, Windows 10
    • Servers: Windows 2008/2012/2016
    • Knowledge of Active Directory
    • ITSM ticketing tools such as Service now
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