Technology Support Analyst - Washington, United States - Workday

Description

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice.

Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Technology Support Analyst - Office of Advancement - Georgetown University

Job Overview

The

Technology Support Analyst

provides remote and onsite client computing services and support to the Office of Advancement, working within a team structure designed to meet the specific needs of the department and employees.

As a service team member, they provide a range of technical services, including basic to advanced troubleshooting for client computing, software support, and enterprise desktop management; mobile device support, networking, telecommunications; and AV services.

As well, they build a good working relationship and communications with the user community served.

Work Interactions

Reporting to the Manager of Advancement Help Desk in matters involving routine to advanced service support, the

Technology Support Analyst

is an integral member of a support team within the Office of Advancement, and works collaboratively with other technology providers to support the needs of the customer and exchanges and interprets information requiring understanding to influence others.

Requirements and Qualifications
Bachelor's degree

or

equivalent work experience.
At least 3 years of experience – preference for that experience in an IT Help Desk and desktop support environment for both PCs and Macs, MS Office, networking, security, with some internet/ telecommunications and audio-visual experience is desirable
Strong working knowledge of Microsoft Windows (10 - current)
Strong working knowledge of Apple OS (1- current)
Certification in a desktop OS environment (Windows, Apple)

or

equivalent work experience

Technical Qualifications or Specialized Certifications
Strong problem solving and diagnostic skills
Strong communication and interpersonal skills
Strong working knowledge of iOS and Android mobile operating systems and devices
Strong working knowledge of PC and Apple Hardware
Good understanding of tele comm and connectivity options
Strong working knowledge of imaging technologies and virtual machines
Strong working knowledge of Networking technologies to support desktop computing
Strong working knowledge of client applications including email and MS Office Suite
Activity based knowledge of desktop management tools (AD, JAMF, SCCM)


Work Mode:
Hybrid.

Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources

Mode of Work Designation

.


Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (

) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.


Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume

for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.


Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click

here

for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at or

.

Need some assistance with the application process? Please call For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works

website .


EEO Statement:
Georgetown University is an

Equal Opportunity/Affirmative Action Employer

fully dedicated to achieving a diverse faculty and staff.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex

(including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic

protected by law

.


Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.

You can learn more about benefits and eligibility on the

Department of Human Resources website

.

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