Technical Upgrade Manager - Cranberry, United States - Omnicell

    Omnicell
    Omnicell Cranberry, United States

    2 weeks ago

    Default job background
    Description
    Technical Upgrade ManagerIndividuals in this role manage and implement the latest software releases for existing customer systems.

    These upgrades maximize the usefulness of the Omnicell products and solutions by keeping customers current with the latest developments and enhancements included with Omnicell products.


    Essential Functions:


    In order to work effectively as a Technical Upgrade Manager responsible for upgrades, the position is expected to:Be able to manage 30+ upgrade projects from pre-work to go-live as a single point of contactProvide Professional Services with go-live dates and timelines of upgrade projects to assist with forecasting for revenue projects; provide weekly updates to ensure forecast remains accurate.

    Communicate with the customer to make sure all understand the upgrade requirements, develop testing and upgrade schedules, provide education, and successfully perform the customer upgrade.

    Be able to communicate and manage any issues relating to the upgrades from the customer and various Omnicell departments during testing or later as part of the upgrade support.

    Keep Omnicells C4C database, SAP, and JIRA updated with information about the upgrades and their current status.

    Conduct and manage the in-service training process which includes analysis of training needs, creation of effective presentations including webinars and evaluation of re-training needs.

    Communicate with other Omnicell Field and Headquarters personnel to coordinate the upgrade and resolve any issues relating to the upgrade as they arise during training or the actual upgrade process.

    Develop, maintain, and properly store customer requirements and acceptance recordsContinually update upgrade project document with active and completed accountsEvaluate and monitor active upgrade account projects for customer satisfaction.

    Develop and provide technical architecture assessments and upgrade recommendations for customer review.
    Complete weekly reports for customer projects and internal updates.


    Required Knowledge and Skills:
    Strong management, presentation, planning and organizational skillsExcellent interpersonal communication skills, both written and verbal.
    Strong negotiation, problem solving and troubleshooting skillsWide product-based knowledge, strong base in OmniCenter, cabinet upgrades, interfacing and databasesExcellent time management skillsAbility to handle multiple projects simultaneouslyAbility to set up and conduct training via webinar with a high level of learning effectiveness and satisfaction by participantsDetail-oriented, independent and able to adjust to changing prioritiesAble to quickly learn new software and functionality of new productsAbility to work collaboratively and enjoy working in a fast-paced technical environmentStrong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and ExcelBasic QualificationsMinimum 3 years of experience in complex project management within a Health Care or I/T environmentMinimum 2 years of experience with enterprise software systemsHigh School Diploma or GEDPreferred Knowledge and SkillsExperience with Healthcare Interface Standards such as HL7 (Health Level 7) and HIPAA (Health Insurance Portability and Accountability Act)

    Knowledge of computer networking and relational database systems.
    Flexible work schedule to communicate with U.S. and international based customers on a regular basis (on various time zones) in addition to off peak implementation schedules.
    Hospital Materials and pharmacy managementHospital administration, nursing and/or information systems experienceUnderstanding of inter-system communication methods (e.g. HTTP, TCP/IP, FTP, RS-232, and network drive mapping using various protocols)Knowledge of Windows server (2012/2016/2019) applications and toolsWork Conditions:

    Home Office EnvironmentBusiness hours may need to be adjusted to accommodate the customer10% travel#LI-MG2Since 1992, Omnicell has been committed totransforming pharmacy carethroughoutcomes-centric innovationdesigned to optimize clinical and business outcomes across all settings of care.

    We strive to be the healthcare providers most trusted partner by our guiding promise of Outcomes.

    Defined and Delivered._Our comprehensive portfolio of_robotics, smart devices, intelligent software, and expert services_is helping healthcare facilities worldwide_to improve business and clinical outcomes_as they move closer to the industry vision of the Autonomous Pharmacy.


    _Our guiding principles inform everything we do:
    AsPassionate Transformers, we find a better way to innovate relentlessly.
    BeingMission Driven,we consistently deliver on our promises.
    OurEntrepreneurialspirit makes the most of EVERY opportunity for innovation.
    Understanding thatRelationships Mattercreates synergies that yield the greatest benefits for all.
    InDoing the Right Thing, we lead by example in ALL we do.

    We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more.

    Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.


    Job Identification:

    2672Job Category:
    Professional Services
    Posting Date: 04/17/2024, 9:36 PM

    Job Schedule:
    Full timeLocations: Cranberry Township, PA, United StatesMountain View, CA, United States

    Job Level:

    ExperiencedAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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