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Customer Service Rep
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Customer Service Rep(03746)
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Customer Service Rep
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Customer Service Rep
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Guest Services Rep/Assistant
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Customer Service Rep
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Customer Service Rep
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Customer Service Rep
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Patient Service Rep
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patient service rep
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Customer Service Rep II
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East Boston Neighborhood Health Center Revere, United StatesThank you for your interest in careers at EBNHC · Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on th ...
Customer Service Rep - Somerville, United States - Massachusetts General Hospital
Description
Job Description Customer Service Rep **Description**
**General Summary :**
**Under the general direction of the Transportation Supervisors and within established hospital and departmental guidelines, The Customer Service Representative (CSR) performs a broad range of activities associated with the operation and service level of the Transportation Department. The CSR will actively support the day to day operations, focusing on customer service, communication, productivity, staff support, area safety/cleanliness and timely deliveries. The CSR will inform supervisors of any potential issues, which may have an impact on the department, staffing, delays, and emergencies.**
**Duties and Responsibilities**
Have the ability to understand any job in the unit.
Maintains the daily activity/schedule for drivers ensuring proper coverage throughout their shift.
Schedule employees lunch/break periods and adjust daily assignments as necessary due to sick calls and/or emergencies.
Notifies supervisors of any vehicle incidents or passenger injuries.
Completes and retrieves daily supervisory reports, incident reports, and employees log sheets.
Receives telephone inquires relating to transportation and responsible for the timely retrieval of voice mail. Communicating schedules with patients and visitors entering or leaving the hospital.
Directing patients and visitors to various locations throughout the institution.
Communicating with Security to ensure adequate parking for the departments vehicle.
Coordinates with greeters to ensure relief drivers are readily available when busses arrive.
Ensures timely pickups of stat, routine, and on demand assignments.
Assist in training of employees.
Inputs data into automated dispatching/tracking systems.
Monitors automated dispatching/tracking system for assignment timeliness and completion
Monitors shuttle performance through GPS shuttle tracker
Perform other duties assigned.
**Qualifications**
**Qualifications:**
Ability to work in a fast pace and stressful environment.
Broad knowledge of the hospitals departments and services.
High school diploma or GED equivalent.
Strong logistic skills.
Good written and oral communication.
1 to 2 years of dispatch experience preferred
Knowledge of office equipment such as two-way radios, scanners etc..
Ability to stand for extended periods of time and capable of working in adverse weather conditions.
Computer experience: Windows and Microsoft Office preferred.
Ability to lift and or carry up to 75 lbs.
**Primary Location**
: MA-Somerville **Job**
: Customer Service