Data Center Computer Operator - Detroit, United States - Blue Cross Blue Shield of Michigan

Description

Non-Exempt/Bargaining Unit Posting Local/Seniority Unit - 2500/3303 Date Posted Internal - 1/25/24, Deadline Date - 2/1/24 Department Operations Center Salary Grade - G Job Code - J511A Number of openings - Multiple Shift - Multiple shifts available: Sunday - Thursday 8:00am-4:30pm; Sunday - Thursday 12:00am-8:30am (midnight shift)

Site/Location:

Detroit, MI Status - Regular Full Time Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing * Operates computers and peripheral equipment as required.

* Controls application processing across all platforms adhering to production schedules. * Completes batch job and infrastructure setup requirements. * Updates processing logs and audit trails and keeps records of utilization.

* Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.

* Must be available to work any shift and schedule. * Analysis of production control procedures to ensure compliance of timely batch processing. * Reruns and restarts production to ensure timely service levels and operating levels of agreement are met. * Communicates the status of software, hardware and application processing and monitoring.

* Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.

* Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.

* Monitors all OCC systems and application consoles.

* Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.

* Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.

* Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages * (Examples include, cancel user IDs or jobs, restarting printers, resolving job contentions, etc.) * Monitor health of real time monitoring for applications, servers and networks; using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.

* Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.

* Update metrics as required for real time and production batch. * Respond to Priority 1 and 2 incidents as required. Duties include; v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis. * Field phone calls, generate questions and emails supplied by support teams. * Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis. * Perform other related duties as assigned. Qualifications * High school graduate or GED equivalent is required.

* Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.

* Working knowledge of enterprise hardware, software, operating systems and peripherals.

* Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.

* Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides. * Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.

* Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.

* General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores. * Strong analytical a