Software Support Engineer - Lincolnshire, United States - Sterling Engineering

Description

Title: Software Support/Field Support (50% Travel)

Work Type: Hybrid (2 days from home if not traveling)

Primary Function:

The primary function of the IT Field Support Engineer is to provide telephone, installation, on-site support, and conduct training classes of all company software products.

Responsibilities:

• Perform telephone support for all company proprietary software products.
• Perform Windows and networking troubleshooting as it relates to company software products.
• Perform on-site installation and/or training of company software and assist customers in network configuration and administration.
• Conduct on-site troubleshooting of company Software or hardware products.
• Participate or lead various projects assigned relating to computer software/hardware.
• Setup Windows & Database servers as needed
• Perform on-site or in classroom customer training classes of company software for individuals or groups.
• Representing yourself in the best possible manner in the office and over the phone.
• Solving problems, managing details, and prioritizing request quickly and efficiently.

Experience:

• BS in Computer Science or equivalent.
• Expert knowledge in supporting Windows OS environments (Win 10/Windows Server).
• Minimum one year experience in a Network setup and troubleshooting role.
• Database experience - either setup or supporting (Microsoft SQL or Oracle or PostgreSQL) is a plus
• Previous experience in a technical customer service support role.