- Works with line of business partners and vendors to drive discussions on vendor performance and monitoring of action plans to deliver optimal business outcomes.
- Develops, coordinates, measures, and monitors TPRM program requirements and provides support to lines of business as needed in resolving gaps. Leads collaboration to ensure sharing of information across lines of business related to third party risk and program adherence.
- Communicates and delivers TPRM presentations to various risk committees to include executive leadership and the board of directors.
- Manages the TPRM application platform. Designs, develops, and implements internal workflow processes, data providers, repository uploads and engages with the third party platform provider as needed to ensure TPRM program processes are accurate, complete and compliant with regulatory requirements.
- Directs and leads TPRM program governance enhancements across the enterprise including vendor control environment and risk assessment practices.
- Supports program monitoring processes, routines and inventory of vendor risk ratings, requirement status reporting and issue resolution. Develops methods, tools or procedures to standardize data capture and reporting activities to drive efficiency and accuracy.
- Directs and leads TPRM program operations related to vendor performance assessments, gathering data through surveys, and business reviews. Tracks oversight of vendor performance against key performance indicators (KPI) and related regulatory guidelines. Drives improvements in oversight of vendor performance, mitigation of risk and overall understanding of relationships for key vendors.
- Creates and maintains aggregate program reporting packages and stakeholder tools to increase standardization. Conducts proactive and thorough analysis of reported topics to prioritize management attention, identify areas of improvement opportunity and identify gaps in effective TPRM practices.
- Identifies thematic issues and emerging risks and takes action to report, escalate and resolve as appropriate. Identifies process and risk improvement opportunities and significant vendor events and presents to executive management.
- Ensures lines of business and associated vendors comply with company TPRM policies and reporting requirements.
- Facilitates and coordinates stakeholder training to increase knowledge and understanding of the TPRM program and expectations for deliverables.
- Analyzes industry trends and TPRM best practices to reduce risk and improve program efficiency. Maintains knowledge of FFIEC regulatory guidelines and requirements related to TPRM and implements program enhancements as needed.
- Primary contact for all responses to internal audit and external regulators regarding third party risk. Responsible for addressing any findings or MRAs related to TPRM program by implementing appropriate corrective actions
- Manages all TPRM applications and products used within the program including those provided by vendors.
- Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Performs other related duties as required.
- Strong knowledge of TPRM programs, processes, and financial institution regulatory requirements related to TPRM
- General knowledge of enterprise risk including operational, financial, information security, regulatory and reputational risk topics
- Strong analytical skill in evaluating reports, documenting trends, identifying issues, creating solutions and reporting to executive management
- Comfortable managing multiple activities at once while managing timelines effectively (i.e. project management)
- Collaborative team builder who engages key stakeholders to ensure goals, projects and action items are communicated and met to reduce risk for the company
- Strong written and verbal communication skills to educate other employees who are not direct reports in procedures and best practices
- Proficiency using Microsoft Office software, including Excel, Word, Access, SharePoint, InfoPath or similar applications
- Knowledge of TPRM software tools and applications within the TPRM space
- Technical background or experience developing and enhancing TPRM workflow applications
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Director, Third Party Risk Management - Columbus, United States - Synovus
Description
Job DescriptionJob Summary
Directs and manages the enterprise-wide Third Party Risk Management (TPRM) program including due diligence, risk management, vendor performance tracking, and other monitoring and reporting activities to ensure TPRM policies and requirements are implemented successfully and gaps are remediated.
Job Duties and Responsibilities
Synovus is an Equal Opportunity Employer supporting diversity in the workplace
Minimum Requirements
Minimum Education:
Bachelor's degree in business administration or a related discipline or an equivalent combination of education and experience.
Minimum Experience:
10 years of experience overseeing departmental or enterprise-wide TPRM programs that ensure governance of standards across vendor relationships or experience managing multiple significant vendor relationships regarding performance, governance and issue resolution.
Certifications:
Certified Third Party Risk Professional (CTPRP) or Certified Third Party Risk Assessor (CTPRA) designation
Required Knowledge, Skills, Abilities:
Preferred Knowledge, Skills, Abilities:
