Customer Service Rep - Sterling, United States - HomeServe USA
Description
** Customer Service Rep / Scheduler**
**Job Category****:** Sterling **Requisition Number****:** CUSTO004810 Showing 1 location Sterling Arizona Location
7256 S 89th Pl
#103
Mesa, AZ 85212, USA
Sterling Arizona Location
7256 S 89th Pl
#103
Mesa, AZ 85212, USA
**Job Details**
**Description**
Join Sterling Services as a CSR / Dispatcher, you will be the liaison between our customers and service technicians. You will be tasked with providing exceptional customer service and facilitating technicians' work routes to ensure timely service to our customers.
Sterling Services is East Valley's Premiere HVAC and Plumbing Contractor based in Mesa, AZ. Honesty, integrity, and teamwork are not just words to us, they are a part of our mission. We are committed to providing a great place to work for our employees. Our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision
**We Offer:**
Competitive compensation
Friendly, team oriented, and rewarding work environment
Excellent benefits including generous medical, vision, dental and life & disability insurance
401(k) plan with a company match
Paid Time Off Time to recharge
Career development and advancement opportunities
Company Paid Training
Two Employer Paid HomeServe Home Warranty Plans for Homeowners
Stock Purchase Plan Company matches 1 share for every share purchased.
Uniform/Apparel Program (if applicable)
**How you will spend your day:**
The CSR / Dispatcher provides exceptional customer service and facilitates technicians' work routes.
Effectively communicating information between technicians and customers.
Schedule and route technicians, based on job requirements and availability using dispatching software with a strong sense of urgency and punctuality.
Responsible for creating work orders, dispatching technicians, and communicating with customers.
Manage multiple phone lines & multi-task between calls and service orders.
**Qualifications**
Prefer 3 years of dispatch and/or customer service experience in a similar role.
Ability to work weekends.
Excellent customer service skills.
Must be organized with the ability to multi-task in a fast-paced work environment.
Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows.
Familiarity with Service Titan system a plus.
High school diploma or equivalent required.
Sterling Services is an Equal Opportunity Employer
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