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Oak Brook

    Senior Collections Specialist - Oak Brook, United States - Hub Group

    Hub Group
    Hub Group Oak Brook, United States

    3 weeks ago

    Default job background
    Description

    Major Responsibilities:

    • This role requires the ability to work well with all levels within Hub Group including collections,
    Account Managers, CAOs, EVPs, VPs, external customers and Payco's.


    • Be able to resolve all disputes, invoice problems, IT issues, pricing or fuel issues in a timely
    manner.


    • Through effective internal and external communication, this position supports on boarding
    new customers and new processes, company billing, documentation challenges, credit

    challenges and cash application goals while providing stellar customer service.


    • Be responsible for a portfolio of $5 Million to $40 Million of customer AR at one time.
    • This individual must be diligent, organized, strategic, and analytical. They need to able to
    analyze data through spreadsheets in Exel using formulas, V-Lookups and pivot tables that

    data to provide solutions based on the findings.


    • Position requires the ability to motivate internal customers and external customers to
    complete the necessary tasks for Hub Group to collect funds that are owed.


    • The Senior Collection Specialist must provide recommendations to correct issues and guidance
    of next steps, which will require understanding the scope of the issue and the stakeholders.


    • Time management and organization is key to the success of this role as is a clear
    understanding of daily goals and the ability to prioritize.


    • Ability to learn and to work in different operating systems simultaneously.
    • Verify payment status of outstanding invoices, summarize and share results and provide next
    steps and actions that are needed. Document interactions with customers, internal teams and

    Payco's but providing the issues, actions, owners and dates.


    • Make collection calls and recommend actions for slow/poor paying customers.
    • Prepare and maintain demand letters as well as work with legal to provide needed
    documentation.


    • Resend invoices and customer statements as required.
    Human Resources Page 2


    • Review daily cash application report for discrepancies and need for remittance advices.
    • A senior is expected to mentor the collection staff, be an expert trainer on Paycos and be the
    go-to when manager is out.


    • Maintain their portfolio in good order and current.
    • Duties, responsibilities and activities may be assigned or changed from time to time.

    Minimum Qualifications:

    • Five years of collections experience is preferred
    • Experience in the transportation industry is preferred
    • Must have excellent communication skills, both verbal and written, with the ability to
    effectively interface with customers and internal personnel


    • Must be able to multi-task and work in a fast-paced environment
    • Proficiency with software programs such as MS products
    • Proficiency in Excel a must, as well as data entry skills are required
    • Must be a team player with high energy and strong organizational and problem solving skills
    • Must be able to work with minimal supervision and focus on goals of the department
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