Career Counselor/Case Manager - Tannersville, United States - COUNTY OF MONROE
Description
ESSENTIAL FUNCTIONS
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Performs the determination of eligibility for services through Workforce Development such as family income, citizenship, residency, age and selective service registration.
Provides case management in relation to customers; needs and abilities, record information required maintaining case records and writes follow-up reports to document customers' progress toward vocational/educational plant
Assists customers to form realistic, reasonable and achievable vocational/education goals and plans; identifies barriers to employment; jointly formulates, plans directed at maximizing the customers' potential; jointly develops steps to check progress in achieving short and long range goals.
Assists with job search, job matching and referral, information on financial aid, certified education and training providers, orientation to personal computers for access to self directed services such as Internet access and resume software.
Works with eligible and suitable customer to obtain training from educational institutions, employers or from other sources to complete or further specific job skills as part of the customers' vocational plan.
Evaluates and interprets customers' vocational/educational potential through testing and/or tools that measure performance, needs, aptitudes and interests Analyzes biographical information to help the customer relate such information to possible occupational goals.
Monitors customer's progress toward completion of the vocational/educational plan by reviewing time and attendance reports, grade transcripts, progress reports, customer/employer interviews; modifies the plan as appropriate.
Receives job applicants, claimants and other visitors to the CareerLink Center, assists customers by answering routine questions; provides general program and intake information; makes appointments for customer to see various staff; and gives out application forms.
Coordinates job training and job placement services between the county's job training program, local businesses and program customers to include establishing job training sites, working one-on-one with program participants for job development and assisting with program marketing.
Identifies/contacts employers to seek employment opportunities and possible participation in On-the-Job Training; assists employers in preparing contracts for potential participant hiring; drafts job description for On-the-Job Training positions; assists in finalizing On-the-Job Training contracts.
Assist customers who are job-ready to utilize core service, such as job referral, placement services, resume writing and job search workshops.
Evaluate the customer's progress with core services and make a decision to continue to intensive services and then possible training.
Determines and provides available program resources to finance the customers' vocational/educational training plan including direct training costs or supportive service costs.
Provides customers with general labor markets information, such as wage and salary, occupational growth within industries, labor availability and labor benefits.
Communicates with customers to provide information about and to make referrals to other organiza ions and agencies in the community.
ADDITIONAL FUNCTIONS
Provides assistance or coverage to other employees as needed.
Prepares training vouchers and sends to appropriate educational parties.
Processes a variety of documentation associated with departmental operations, per established procedures and within designated timeframes; distributes documentation or retains records as appropriate.
Receives various forms, reports, correspondence, time sheets, job seekers' documentation, eligibility verifications, policies, procedures, career guides, directories, catalogs, manuals, reference materials, or other documentation, reviews, completes, processes, forwards or retains as appropriate.
Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections as appropriate; utilizes word processing, database, or other software programs.
Answers the telephone; provides information, guidance and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.
Communicates with supervisor, employees, other departments, job seekers, educational facilities, human service agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
MINIMUM QUALIFICATIONS
Bachelor's degree in Social Science, Education, Human Resources, or closely related field: supplemented be one (1) year previous experience and/or training that includes human services, social work, or human resources; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for this job.