it specialist - Norfolk, United States - Space and Naval Warfare Systems Command

Description

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Responsibilities You will work with the customer base to assist with the adaptation or improvement of an IT Service Management (ITSM) Lifecycle for the service provider/service-based program.

You will employ CSI tools and techniques to influence the adoption and refinement of ITSM strategies, Policies and Plans within an IT service provider or large service-based program.

You will help lead a cross organization ITSM working group and NEN ITSM team.

You will influence the sponsor/customer to prioritize and implement recommendations for continuous process improvements that enhance processes, products, and service quality.

You will assist in the development of IT Governance constructs within IT service-based program, organizations or teams.

You will assist the integration of a service-based program or project within the DoD Enterprise Service Management Framework (DESMF) or similar commercial framework.

You will develop risk statements, provide technical documentation support, provide evaluative support geared towards modernizing and integrating software applications and/or hardware.

Requirements Conditions of Employment Qualifications Your resume must also demonstrate at least one year of Specialized experience at or equivalent to the GS-12 grade level or NO-04 pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following:
Overseeing systems engineering, computer application and services development, software integration OR infrastructure development and management activities; and providing detailed analysis and recommendation to senior leaders, customers, and industry or organizational partners


In addition:

Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1.

Attention to Detail

• Is thorough when performing work and conscientious about attending to detail.

2. Customer Service

• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication

• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving

• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Additional qualification information can be found from the following Office of Personnel Management website:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Relocation and recruitment incentives may or may not be authorized. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.


Federal annuitant information:

The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.

Policy information may be found at:
Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.