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    Sales and Service Technician - Tampa, United States - Tires Plus

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    Description
    Company Overview

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.

    With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.


    Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality.

    We start by offering each teammate more than just competitive pay.

    We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.


    We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.

    We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.

    We are building a team as diverse as the world we serve. So, show us what youre made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

    Job Category
    Retail

    Position Summary

    The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO.

    This role is primarily responsible for serving the Boss (customer) through assessing the Bosses needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services.

    Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

    Responsibilities

    The responsibilities and duties of this role include, but are not limited to:

    Providing superior customer service to the Boss (~75% of time)

    Thoroughly assess the Bosses needs through direct interactions in-person or on the phone
    Recommend appropriate products and/or services
    Effectively communicate sales and/or promotions
    Promote the sign-up and/or use of in-store financing options (CFNA)
    Resolve Boss complaints in a timely and suitable manner
    Follow up with the Boss to ensure satisfaction with products/services

    Completing basic vehicle service tasks (~25% of time)

    Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
    Engine oil and filter changes
    Battery testing, maintenance, and replacement
    Fluids, filter replacement and light vehicle maintenance
    Bulb and wiper replacement
    Alignment checks

    Performing store operational tasks (As-needed basis)

    Store opening and closing procedures
    Unloading store product shipments and stocking product
    Performing product inventories
    Set-up and maintenance of store displays, promotional materials, and product pricing
    General cleaning in store lobby and shop areas


    PREFERRED QUALIFICATIONS
    2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
    Previous consumer retail sales experience
    Previous automotive experience a plus
    Previous management/supervisory experience a plus


    SUPERVISORY RESPONSIBILITIES
    This role is an individual contributor role with no direct reports
    As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
    Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns


    PHYSICAL DEMANDS
    Standing for prolonged periods of time
    Bending and/or twisting of body
    Kneeling, stooping, and crouching
    Handling hand tools, including manual and pneumatic
    Ability to lift up to 75lbs
    Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)


    WORK ENVIRONMENT
    Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
    Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
    Shop areas are generally not climate controlled and most locations have concrete floors

    Minimum Qualifications
    High School Diploma or equivalent
    Valid automobile drivers license
    Customer service and career growth mindset
    Ability to complete required store education courses and modules required for this position
    Ability to learn and perform basic vehicle service tasks
    Ability to learn and operate store systems

    Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.

    It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

    Employment Eligibility

    If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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