- Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism.
- Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction.
- Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
- 3+ years of demonstrated experience in customer service, with experience in operations and sales.
- Rental car experience a plus. Excellent customer service skills.
- Excellent oral and written communication skills.
- Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills.
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
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Penske Truck Leasing Des Moines, United States Full timeAddress: 4101 East 14th street, Des Moines, IA · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best mainta ...
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SYSCO Des Moines, United States Full timeCompany: · US0039 Sysco Iowa, Inc.Zip Code: · 50021Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and pr ...
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Cascade Solutions Riverview Park, United StatesAs part of the software development department, you will be responsible for maintaining and further developing the software used in the ZKRD, together with your colleagues. You will also participate in national and international projects, as well as research projects. Are you a b ...
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SYSCO Ankeny, United States Full timeCompany: · US0039 Sysco Iowa, Inc.Zip Code: · 50021Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 5 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actu ...
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Customer Experience Associate - Des Moines, United States - Hertz
Description
Starting pay $18.00 hourThe Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service.
Responsibilities:
Qualifications:
Benefits and Perks:Not only do you get to be part of an organization where you Drive your Potential, Power your Passion
Below are a few perks and discounts: