Lead Patient Care Representative, Primary Care Alexandria - Virginia Hospital Center

Description

Lead Patient Care Representative, Primary Care Alexandria

Job Description

Purpose & Scope:

Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic sessions. Provides assistance as needed to physicians, Practice Manager, and clinical staff.

Education:

An associate degree is preferred.

Experience:

Two years of office/clerical or healthcare/medical - primary care/office experience is preferred.

Certification/Licensure:

None.

Physical Requirements:

Administrative: The work environment characteristics described here are representative of those an employee may encounter while performing the essential function of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions:
Repetitive movement of hands and fingers - typing and/or writing


Walking:
moving about on foot to accomplish tasks, sometimes for long distances. Frequent standing, walking, stooping, kneeling or crouching. Reach with hands and arms. Frequent communications, verbal and written, and auditory acuity. Visually or otherwise identify, observe and assess. Cope with mental, emotional stress associated with this position. Operate Office machines properly and in accordance with Hospital safety standards. Perform light lifting (up to 15 pounds). Ability to work within deadlines with frequent interruptions. Ability to work in accordance with Hospital Safety Standards

Working Conditions:

Patient Care: Works in well-lighted/ventilated office/clinical setting. Subject to frequent interruptions. Subject to long hours, changing shifts. May be required to work beyond normal working hours when requested to do so, e.g., overtime, on call. Routine occupational exposure to infectious diseases, blood borne pathogens, bodily fluids, hazardous chemicals, noxious odors, latex, and/or musculoskeletal injuries. The use of personal protective equipment (PPE) is needed for instances of exposure to blood, body fluids and infectious processes, and are supplied by the hospital. Involved with patients, family members, co-workers, and visitors under all conditions, e.g. hostile and/or emotionally upset, disoriented or combative.