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    Transcon Customer Service Agent - Portland, United States - Expeditors International

    Expeditors International
    Expeditors International Portland, United States

    3 weeks ago

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    Description

    **Transcon Customer Service Agent**

    2508 N Marine Dr, Portland, OR 97217, USA

    Full-time

    **Company Description**

    Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

    18,000 trained professionals

    250+ locations worldwide

    Fortune 500

    Globally unified systems

    **Job Description**

    Entry Level Position needed for Monday-Friday **6am-3pm Shift**

    **Scope of Position:** Customer Service Agent with focus on inbound shipment processes. Expect a four to six month training/on-boarding period.

    **Core Competencies**

    **Timely and Accurate Shipment Processing-**Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

    **Timely and Accurate Data Entry-**Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

    **Timely and Accurate Billing and Accounting-**Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

    **Specific Tasks and Duties**

    Log & prepare files

    Receiving and filing documents

    Monitor shipments

    Arrange deliveries with service providers

    Superior customer service

    Invoicing

    **Duties and Responsibilities:**

    Complete on the job training, both instructor lead and self-guided.

    Enter data timely and accurately into Expeditors proprietary systems

    Ensure smooth and timely freight process flow

    Collect, sort, and electronically label/file documents

    Validate data provided by customers, government agencies and service providers

    Communicate with customers and other Expeditors offices to obtain missing documentation/information.

    Interact with customers in arranging their shipments to meet customers service standards

    Utilize various industry websites to obtain required information/data.

    Contribute and maintain good relationships with service providers

    Meet compliance at all times

    Network communications, timely responses to emails and requests

    Meet KPI standards in accordance with Company policy

    **Qualifications**

    Strong desire to learn

    Positive Can-Do Attitude

    Pro-active, strong organizational skills

    Willingness to engage with customers, vendors, government agencies, and the Expeditors network.

    Driven towards positive results through effective interpersonal skills, including abilities to listen, comprehend, and communicate clearly and concisely

    Proficient computer skills (including Excel, Word, and Microsoft Outlook)

    Fluent in English

    **Additional Information**

    Full Time Monday-Friday **6am-3pm Shift**

    Paid Vacation, Holiday and Sick Time

    Health Plan: Medical, Prescription Drug, Dental and Vision

    Life and Long Term Disability Insurance

    401(k) Retirement Savings Plan

    Employee Stock Purchase Plan

    Equal Opportunity Work Environment

    Must be able to work in the US

    All your information will be kept confidential according to EEO guidelines.

    **Videos To Watch**

    **Job Location**

    Transcon Customer Service Agent

    2508 N Marine Dr, Portland, OR 97217, USA

    Full-time

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