National Claims Supervisor - Charlotte - CorVel

CorVel Charlotte

5 days ago

Description

The National Claims Supervisor is responsible for supervising the claims performance of select accounts , ensuring all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The National Claims Supervisor position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of the claims department and of CorVel.

This role will be designated to specific clients on an ongoing or project basis and will exercise specific client functions on behalf of the clients assigned.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Supports Claims Manager in staff recruitment, interviews and training of new staff on procedures and job-related functions
Ensures staff compliance with Workers' Compensation laws and mandated regulatory reporting requirements
Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions
Functions as liaison, suggesting and implementing final resolution for clients and employees regarding claim-specific, procedural or special requests
Adheres to HIPAA regulations, policies, and procedures
Requires regular and consistent attendance
Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
Adheres to all company policies, best practices and procedures
Additional projects and duties as assigned

KNOWLEDGE & SKILLS:

Excellent written and verbal communication skills
Ability to assist team members to develop knowledge and understanding of claims practice
Participating in Customer Claim Reviews and Presentations
Effective quantitative, analytical and interpretive skills
Strong leadership, management and motivational skills
Demonstrated, Strong Customer Service Skills
Ability to travel overnight and attend meetings if required
Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc
Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets
Strong interpersonal, time management and organizational skills
Ability to work both independently and within a team environment
Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers' Compensation

EDUCATION & EXPERIENCE:

Bachelor's degree or a combination of education and related experience
Demonstrated Public Speaking Skills
Minimum of 5 years' experience handling claims. 10 or more years is preferred.
Knowledge of WC required
Current license or certification in Workers' Compensation must be maintained throughout employment with CorVel
Self-Insured Certificate preferred
State Certification as an experienced Examiner

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $68,696 - $114,313

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

ABOUT CORVEL

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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