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- Delivers the brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.
- Provides user support for all PC/Printer/Peripherals East, Miami -wide.
- Provides guests support with all technology needs.
- Install, configure, and support company's local area network (LAN).
- Installs and sets up all new PC equipment and software.
- Assists with any IP PBX system for all users.
- Repairs and maintains PC equipment, printers and other peripherals.
- Provides support to Micros/Opera/Concept/Delphi/HotSOS users.
- Performs rotation of back up media to appropriate storage area.
- Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability
- Coordinate, and implement network security measures.
- Performs tasks on main NT/Windows and other servers as directed by the E-Services Director
- Adheres to East, Miami standards for guest service.
- Refers guest problems or complaints to supervisor according to guest problem resolution policy.
- Provides rotational after-hours on-call support for the entire IT infrastructure (24/7); Ability to work on weekends a must.
- Performs other job-related duties as directed.
- Associates or Bachelor Degree in Computer Science, MIS/ IT or A+ and Network + Certification.
- Two years-experience working with personal computers and local networks; knowledge of Microsoft NT/ Servers2003/2008 required. Hospitality background preferred.
- Must possess good communication, organizational and clerical skills.
- Must possess computer application experience in Office 2003/2007/2010 and Windows, 2003, XP, 7 and NT/ Server 2003/2008. Various Networking Topologies, and Local Area Networking/Wide Area Networking.
- Must be able to install and set up personal computers; ability to troubleshoot and repair various problems associated with personal computers, LAN/WAN.
- Must be able to work with a variety of people; maintain confidentiality.
- Must be able to work independently and productively with minimum supervision; work well under pressure; be able to manage multiple projects.
E-Services Technician - Miami, United States - EAST Miami
Description
Job Description
Job DescriptionJOB DESCRIPTION
Position Title: Technology Technician
Department: E-Services
Reports to: Director of E-Services
Nature of the Job
Basic Purpose & Objective of the Position
Hourly non-exempt, non-supervisory position. Primarily responsible for providing equipment and software support to all on-property computers and peripherals. Hands on and customer service oriented. Supervised by the Director of E-Services.
Main Duties
Customer Services
Financial
Operational
Skills, Qualifications and Experience Requirements