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- Respond to and resolve IT support requests via phone, email, chat requests, or in person.
- Troubleshoot hardware, software, and basic network connectivity issues.
- Escalate unresolved issues to senior IT staff when necessary.
- Assist with the creation, modification, and deactivation of user accounts.
- Reset passwords and ensure proper user permissions are in place.
- Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
- Perform routine hardware updates and troubleshoot device-related issues.
- Provide assistance with commonly used software applications, including productivity tools, email clients, and web-based platforms.
- Guide users in resolving software errors and navigating application functionalities.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Update IT documentation and knowledge base articles to help users self-resolve common issues.
- Offer basic IT training and guidance to employees on system use and best practices.
- Communicate technical information clearly and effectively to non-technical users.
- Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team environment.
- Customer-focused attitude with a commitment to providing excellent support.
- Experience with Windows operating systems and Microsoft Office Suite.
- Familiarity with helpdesk ticketing systems.
- Basic understanding of Active Directory and user account management.
- Prior experience in a customer service or technical support role is a plus.
- This position typically operates on-site in an office environment.
- May require occasional lifting of IT equipment, up to 50 pounds.
- Some after-hours or weekend support may be needed based on business needs.
- Opportunities for professional development and growth within the IT field.
- Competitive salary and benefits package.
- Medical, Dental & Vision insurance
- PTO accrual begins at time of hire.
- Eligibility for paid holidays at time of hire.
- 401(k) eligibility after 3 months of service
- 401 (k) match
IT Helpdesk Specialist - Wichita - Grask Truck Group of Kansas

Description
Job Description
We are seeking an on-site, motivated, and tech-savvy individual to join our team as an Entry-Level IT Helpdesk Specialist. In this role, you will serve as the first point of contact for technical support requests, assisting employees with a variety of hardware, software, and network issues. This is an excellent opportunity to gain hands-on experience in IT support while contributing to a dynamic and growing organization.
Responsibilities
Requirements
Preferred Skills
Working Conditions
Benefits
Compensation based in education, skills and experience. GTG Peterbilt is an Equal Opportunity Employer