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    IT Helpdesk Specialist - Wichita - Grask Truck Group of Kansas

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    Full time Technology / Internet
    Description

    Job Description

    We are seeking an on-site, motivated, and tech-savvy individual to join our team as an Entry-Level IT Helpdesk Specialist. In this role, you will serve as the first point of contact for technical support requests, assisting employees with a variety of hardware, software, and network issues. This is an excellent opportunity to gain hands-on experience in IT support while contributing to a dynamic and growing organization.

    Responsibilities

    • Respond to and resolve IT support requests via phone, email, chat requests, or in person.
    • Troubleshoot hardware, software, and basic network connectivity issues.
    • Escalate unresolved issues to senior IT staff when necessary.
    • Assist with the creation, modification, and deactivation of user accounts.
    • Reset passwords and ensure proper user permissions are in place.
    • Assist with the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
    • Perform routine hardware updates and troubleshoot device-related issues.
    • Provide assistance with commonly used software applications, including productivity tools, email clients, and web-based platforms.
    • Guide users in resolving software errors and navigating application functionalities.
    • Maintain accurate records of support requests and resolutions in the ticketing system.
    • Update IT documentation and knowledge base articles to help users self-resolve common issues.
    • Offer basic IT training and guidance to employees on system use and best practices.
    • Communicate technical information clearly and effectively to non-technical users.

    Requirements

    • Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
    • Basic understanding of computer hardware, software, and networking concepts.
    • Strong problem-solving skills and attention to detail.
    • Excellent verbal and written communication skills.
    • Ability to work collaboratively in a team environment.
    • Customer-focused attitude with a commitment to providing excellent support.

    Preferred Skills

    • Experience with Windows operating systems and Microsoft Office Suite.
    • Familiarity with helpdesk ticketing systems.
    • Basic understanding of Active Directory and user account management.
    • Prior experience in a customer service or technical support role is a plus.

    Working Conditions

    • This position typically operates on-site in an office environment.
    • May require occasional lifting of IT equipment, up to 50 pounds.
    • Some after-hours or weekend support may be needed based on business needs.

    Benefits

    • Opportunities for professional development and growth within the IT field.
    • Competitive salary and benefits package.
    • Medical, Dental & Vision insurance
    • PTO accrual begins at time of hire.
    • Eligibility for paid holidays at time of hire.
    • 401(k) eligibility after 3 months of service
    • 401 (k) match

    Compensation based in education, skills and experience. GTG Peterbilt is an Equal Opportunity Employer


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It helpdesk specialist