- Immediately greets patients and visitors as they make contact with the practice.
- Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment.
- Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate.
- Coordinates the scheduling of patient appointments following the appropriate processes and procedures.
- Reschedules patients for follow up as requested by providers.
- Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate.
- Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.
- Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork.
- Maintains the provider schedule to meet customer service, access, and productivity standards of the office.
- Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate.
- Participates in practice staff meetings
- May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role.
- Accurately completes and submits the daily charge and payment reconciliation process.
- Performs other duties as assigned.
- High school graduate or its equivalent.
- Must be able to understand directions (written and verbal), communicate and respond to inquires.
- Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction.
- General computer and typing proficiency.
- Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance.
- Minimum of 1 year experience in a customer service or clerical setting.
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Service Coordinator
3 weeks ago
Crane 1 Services, Inc. Toledo, United StatesService Coordinator · Reports to: Service Manager As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so ...
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Patient Service Coordinator
1 week ago
ProMedica Toledo, United States Full timeJob Title · Patient Service Coordinator - Klein and Sipe Colorectal Surgery - Full Time · Category · Patient Safety Assistants and Patient Service Coordinators · Organizational Unit · ProMedica -> ProMedica Physicians Group -> ProMedica Central Physicians L -> Klein & Sipe - ...
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Patient Service Coordinator
3 weeks ago
ProMedica Health System, Inc. Toledo, United States Full timeKey member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently Surgery, Patient, Coordinator ...
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Patient Service Coordinator
1 hour ago
ProMedica Health System Toledo, United States Full timeBeing a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region's most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations ser ...
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Patient Service Coordinator
3 weeks ago
ProMedica Health System Toledo, United States Full timeBeing a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region's most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations ser ...
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Patient Services Coordinator
1 week ago
Mercy Health Toledo, United StatesThank you for considering a career at Mercy Health · General Summary: · Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting. · Knowledge, Skills, and Abilities: ...
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Patient Services Coordinator
1 week ago
Bon Secours Mercy Health Toledo, United StatesAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · Nationwide Children's Hospital · General Summary: · Under ...
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Service Coordinator
2 weeks ago
Crane 1 Services, Inc. Toledo, United StatesService Coordinator · Reports to: Service Manager As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, s ...
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Child and Family Services Coordinator
2 days ago
Unison Behavioral Health Group Toledo, United StatesCome work your passion with us · Unison Health is hiring experienced individuals to train as full-time Care Coordinators to work with children/youth with behavioral or developmental disability health challenges and their families.You will work closely with children/youth, their ...
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Zepf Center Toledo, United StatesJob Type Full-time Description Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case ...
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Logistics Coordinator/customer Service
3 weeks ago
Employee Force Provider Industry, United StatesGrowing meat product distribution company located in City of Industry is looking to hire a Production Planning Lead to join their team. · - _**Monday - Friday **_ · - _**6am - 3pm**_ · - _**Must be open to work overtime & weekends as needed**_ · This role plays a pivotal role in ...
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Patient Services Coordinator Neurosurgery Center
3 weeks ago
Bon Secours Mercy Health Toledo, United StatesAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · **PATIENT SERVICES COORDINATOR** · **General Summary:** ...
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Bon Secours Mercy Health Toledo, United States Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · Mercy Health St. Vincent · Full Time Nights · Join our tea ...
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Bon Secours Mercy Health Toledo, United States Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · **Mercy Health St. Vincent** · **Full Time Nights** · * ...
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Patient Service Coordinator
1 hour ago
ProMedica Health System, Inc. Maumee, United States Part timeKey member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently Practice, Patient, Family, Pa ...
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Patient Service Coordinator
6 days ago
ProMedica Maumee, United States Part timeJob TitlePatient Service Coordinator - Fallen Timbers Family Practice - Part TimeCategoryPatient Safety Assistants and Patient Service CoordinatorsOrganizational UnitProMedica -> ProMedica Physicians Group -> ProMedica Central Physicians L -> Fallen Timbers - FP (1067)LocationMau ...
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Patient Services Coordinator
2 days ago
Nationwide Children's Hospital Holland, Ohio, United States PermanentOverview: · The Coordinator of Patient Services under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic, or ambulatory setting. · Why Nationwide Children's Hospital?: · The moment you wa ...
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Patient Service Coordinator
8 hours ago
ProMedica Health System Sylvania, United States Full timeBeing a part of a large family has advantages. With more than 500 ProMedica Physicians and advanced practice providers, our network is the region's most complete, with connections to leading hospitals and a wide spectrum of health services. ProMedica Physicians have locations ser ...
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Patient Service Coordinator
4 weeks ago
ProMedica Sylvania, United States Full timeJob TitlePatient Service Coordinator - Toledo Pulmonary and Sleep PHWC - Full TimeCategoryPatient Safety Assistants and Patient Service CoordinatorsOrganizational UnitProMedica -> ProMedica Physicians Group -> ProMedica Central Physicians L -> Toledo Pulm & Sleep- PHWC (945)Locat ...
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Quality management specialist
2 weeks ago
Stellar Ventures Lucas, United StatesWe are Trio Personnel Management - your regional staffing agency. Our entire management team, employees, and staff bring years of experience in temporary staffing, recruitment, sales, customer service, recruiting, and employee care, and are dedicated to their work with a strong s ...
Patient Service Coordinator - Toledo, United States - ProMedica
Description
Being a part of a large family has advantages.With more than 500 ProMedica Physicians and advanced practice providers, our network is the region's most complete, with connections to leading hospitals and a wide spectrum of health services.
ProMedica Physicians have locations serving northwest Ohio and Southeast Michigan, all working together with a single mission:the health of our communities.
Position Summary
Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings.
Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols, value based care, supporting, implementing, and demonstrating the Core Values of ProMedica.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.
Equal Opportunity Employer/Drug-Free Workplace
Employee Exemption Type
Non-Exempt
Job Type
Full Time
Budgeted Hours / Pay Period
80
Shift Type
Days
Shift Hours
8 hours
Weekends
On-call Requirements
Additional Schedule Details
M - Th: 7a-4p; F: 7a-12p
Patient Service Coordinator professionals in Toledo
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