Change Management Consultant - Lehi, United States - Intelliswift Software

Description

Technical Rev Ops Analyst/Manager

Lehi, UT hybrid

Pay rate - $43.66 per hour on W2

Duration - 5 Months

The Technical Revenue Operations primary role is to enable the Order Management team to perform all the roles and functions they require to support Client's Digital Experience/Digital Media enterprise and channel business models. This is achieved through:

• Enablement training on all new projects/processes that are created as the business needs change and will be delivered to our business partners.
• This team also has full accountability for high level communication in terms of order status, deal review and query resolution
• Providing actionable insights to Order Management, Provisioning, Credit, Trade Sanctions, and Tax on orders that require their action and the steps to resolve orders in blocked status.
• Oversee Revenue Operations error handling processes to ensure compliance with our controls, focusing on audits and ensuring all necessary checks and validations are in place and reviewed
• Manage large transformational projects for Revenue Operations to align with long-term strategy and success.
• Provide program requirements for building solutions that enable Revenue Operations to fulfill duties without extra resources, extended SLAs, or compromised controls.
• Comprehensive knowledge of clients project management processes and guidelines, from design to implementation in production environments.
• Assist our stakeholders in launching new projects and processes effectively, while also ensuring business continuity to our customers
• Acquire and maintain in-depth knowledge of clients tools and systems that allows the user to support the Revenue Operations groups, this includes ECC/SFDC/SharePoint/D365 to name a few.
• Proactively address daily system queries and issues, collaborating with internal teams for swift resolution while ensuring affected teams are informed.
• Spearhead the development and implementation of beneficial process changes to enhance efficiency and customer satisfaction within the Pricing and Revenue Operations Organization (PROps).
• Support increased workload and additional hours when required month/quarter end, Project go live, which could include weekends.
• Specific experience in industry and function, particularly in Project Management and Change Management.
• Strong analytical and quantitative problem-solving skills, with the ability to derive actionable insights.
• Excellent communication skills, with an approachable and open attitude to questions and challenges