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Outlet Bartender - Napa, United States - Wyndham Hotels & Resorts
Description
** Outlet Bartender - Member Clubhouse**
Location: Napa, CA, US
Property Name: Dolce Silverado Req Id: 14089
**Job Summary**
The Outlet Bartender is responsible for providing the highest quality service to guests and servers and maintaining the Wyndham Standards of cleanliness and sanitation while following the direction from all management.
**Education & Experience**
High school diploma or equivalent High school diploma or equivalent
**Physical Requirements**
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift
**General Requirements**
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management.
**Fundamental Requirements**
Maintain a warm and friendly demeanor at all times.
Set up the bar according to hotel standards and Banquet Event Order to ensure that guests are served promptly and efficiently
Prepare beverages and cocktails according to the hotels mixing and presentation standards
Serve guests with all beverage requirements in a friendly, courteous and professional manner
Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotels standards
Follow all state liquor laws
Know hotel services and facilities
Abide by all hotel policies and safety rules
Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests
Respond to guests problems, complaints and accidents
Be familiar with all fire exit locations and fire extinguisher locations and know how to operate
Ensure that the bar and service areas are kept clean and tidy during service
Ensure overall guest satisfaction