- Strategic Leadership : Define and execute the product vision, strategy, and roadmap for conversational commerce, focusing on innovation, customer experience, and business growth.
- Product Development : Lead the ideation, development, and launch of conversational commerce experiences. Ensure these initiatives seamlessly integrate with our existing digital channels while unlocking new experiences, channels, and device types.
- Cross-functional Collaboration : Work closely with engineering, design, marketing, operations, and market teams to bring conversational commerce products to market. Facilitate alignment across teams and ensure product goals are met.
- Market Analysis : Conduct market research to identify trends, opportunities, and challenges in the conversational commerce space. Stay ahead of the curve on emerging technologies and platforms that can enhance our product offerings.
- User Experience : Partner with design to champion a user-centric approach in product development to ensure our conversational commerce experiences are intuitive, engaging, and reflective of our brand values.
- Performance Monitoring : Define key performance indicators for conversational commerce initiatives. Regularly review performance data to inform product optimization and future development.
- Stakeholder Management : Engage with internal stakeholders and external partners to gather insights, build relationships, and drive adoption of conversational commerce solutions. Qualifications:
- Bachelor's degree in Business, Marketing, Engineering, or a related field. An MBA or equivalent is preferred.
- Minimum of 8 years of experience in product management, with a proven track record of successfully launching and managing digital products.
- Deep understanding of conversational AI, voice recognition technologies, and the digital commerce landscape.
- Strong leadership skills, with the ability to inspire and manage high-performing product teams.
- Excellent communication and collaboration skills, capable of working effectively with cross-functional teams and external partners.
- Innovative thinker with the ability to identify opportunities for growth and improvement within the product and market.
- Experience in agile development methodologies and user-centered design practices.
Director of Product Management - Chicago, United States - McDonald's
Description
About Us:
At McDonald's we are pioneering the future of digital customer interactions through conversational commerce. Our innovative approach aspires to go beyond traditional voice ordering to offer seamless, interactive ordering experiences across a variety of platforms and devices. By replicating the familiar interaction models of drive-thru and front-counter service, we aim to enhance our digital ordering touchpoints and unlock new opportunities for engagement across owned and emerging channels.
Job Summary:
We are seeking a visionary Director of Product Management to lead our conversational commerce initiatives. The ideal candidate will possess a unique blend of business and technical acumen, a big-picture vision, and the drive to make that vision a reality. As the leader of our conversational commerce product team, you will play a crucial role in developing novel digital ordering experiences that complement and expand our existing digital ecosystem.
Key Responsibilities:
You'd be a great fit for this role if you had :