End User Computing I, Service Desk - Phoenix - Pathward, National Association

Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous timely and effective resolution of end user issues. · Follow standard Service Desk operating procedures; · accurately log all Service Desk tickets using the defined tracking software (Se ...

Good communication skills and customer management experience are required for this Service Desk role. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision is also essential. · ...

+We need to fill 5 more Service Desk resources. · +ResponsibilitiesService Desk · ...

Provide Level 1 technical and customer support to internal and external users in a fast-paced ITIL-based service desk environment. · ...

Manage a team of technical support/ Service desk analysts and provide technical support over the phone with good phone skills and professional demeanor. · ...

+Job Summary · A large financial enterprise in Phoenix, AZ is looking for a Help Desk Technician to join their IT Support and Service Desk team. · +Responsibilitiescommunicate with end users directly via chat support and over the phone. · remote into end-users devices which can i ...

This position is responsible for providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding: clients, wo ...

The Service Desk is critical to the success of our IT organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. · All Service Desk Technicians are respo ...

Dice is seeking an experienced Service Desk Analyst to join our team in Phoenix. As a Service Desk Analyst you will provide level-one support by responding to incoming calls regarding clients, workstations peripherals printers telephone services cellular services Active Directory ...

Manages Team Leaders to support field services operations and service desk operations Regularly reviews field services processes and presents concepts strategy and suggestions for improvements and revisions Participates in strategic governance meetings as a stakeholder of field s ...

The Service Desk is critical to the success of our IT organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. · ...

+6+ Months position in Phoenix. Exceptional attendance is required. Innovative problem solver with excellent interpersonal skills and commitment to quality service. · Innovative team-oriented problem solver. · Excellent interpersonal negotiation and communication skills, · Excell ...

A Service Desk Contractor provides first-level end-user support and incident diagnosis for applications endpoints infrastructure. · High School Diploma or G.E.D. · Experience with supporting troubleshooting modern IT endpoint hardware technologies software products. · ...

Handling end user calls, chat, email and web tickets with good communication skills and customer management experience. · ...

The job requires a service desk support with experience in customer service and technical support. The role involves fielding incoming requests via phone and email, providing courteous and effective resolution of end-user issues. · ...

This role involves handling end-user calls chats emails and web tickets providing first-level resolutions ticket creation categorization prioritization escalation incident resolution recovery and closure. · ...

Service desk analysts are responsible for the day to day support of internal and external clients. · ...

This position is responsible for providing level-one support by responding to incoming calls from the DTS Resolution Center phone queues, · self-service ticket submissions, and various other methods for receiving requests for support regarding clients, · workstations, peripherals ...

The client is seeking an experienced Service Desk Analyst to join their team. This position provides level-one support by responding to incoming calls and emails regarding technical issues. · ...

The Senior Manager IT Customer Support leads and manages all aspects of customer-facing IT services for the Arizona Department of Revenue (ADOR). This includes overseeing the IT Service Desk desktop support operations client device management across the agency. · ...

This position requires customer service skills and technical training to solve various challenges in a fast-paced environment using ITIL methodology. · ...