Business Operations Principal - Austin

Only for registered members Austin, United States

3 weeks ago

Default job background
Full time $178,000 - $266,000 (USD)

Job Description

The Principal Customer Experience is responsible for identifying designing and operationalizing AI-driven improvements that materially increase Customer Success Manager productivity reduce administrative overhead and unlock more high-value customer engagement.

  • Identify high-volume low-leverage CS workflows suitable for AI automation or augmentation
  • Partner with Technology Product Ops and Analytics teams to design deploy AI-driven capabilities including summaries action recommendations predictive insights and automated preparation

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