Business Operations Principal - Austin
3 weeks ago

Job Description
The Principal Customer Experience is responsible for identifying designing and operationalizing AI-driven improvements that materially increase Customer Success Manager productivity reduce administrative overhead and unlock more high-value customer engagement.
- Identify high-volume low-leverage CS workflows suitable for AI automation or augmentation
- Partner with Technology Product Ops and Analytics teams to design deploy AI-driven capabilities including summaries action recommendations predictive insights and automated preparation
Job description
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