Technical Support Specialist - Rolla, United States - Randstad USA

Randstad USA Rolla, United States

3 weeks ago

Full time

Description

job summary:
Looking for a candidate with experience with both end user support and networking support. User support is laptops (Lenovo), printers, mobile phones. The network support will primarily be deploying and configuring switches (Aruba/Cisco) and supporting wireless access points. Resource must some basic SQL Server experience including writing SQL queries and backing up a SQL Server database.

Must have 2+ years of real world exp and present themselves well to users. Must have worked in a role where they were interacting in person with users.

location: Rolla, Missouri
job type: Permanent
salary: $55, ,000 per year
work hours: 9am to 6pm
education: Bachelors

responsibilities:
Responsibilities

-Serve as the first point of contact for employees seeking IT technical assistance and support

-Provide IT technical assistance and support for incoming queries and issues related to the computer systems, software and hardware

-install, configure, monitor, troubleshoot, maintain, and upgrade hardware / software related to the user desktops, laptops, mobile devices and other peripherals

-Respond to queries, either in person or remotely by email, over the phone or using other remote access tools

-Manage requests via IT service desk software that involves tracking, follow-up and closure of incidents

-Closely monitor and follow up unresolved issues / requests to the next level of IT support personnel to ensure timely resolution of issues

Job description

Key responsibilities and duties: - Serve as the first point of contact for employees seeking IT technical assistance and support - Provide IT technical assistance and support for incoming queries and issues related to the computer systems, software and hardware - Install, configure, monitor, troubleshoot, maintain, and upgrade hardware / software related to the user desktops, laptops, mobile devices and other peripherals - Respond to queries, either in person or remotely by email, over the phone or using other remote access tools - Manage requests via IT service desk software that involves tracking, follow-up and closure of incidents - Closely monitor and follow up unresolved issues / requests to the next level of IT support personnel to ensure timely resolution of issues - Maintain inventory of IT infrastructure assets (hardware and software) - Participate in 24/7 on-call support for system availability, troubleshooting and maintenance requirements - Work independently and in a team to manage full scope of responsibilities with minimal supervision - Ensure compliance with Group IT security standards / other requirements - Coordinate IT related matters regarding onboarding and offboarding employees - Identify and suggest possible improvements on related IT procedures - Participate in other IT related projects, local / overseas in coordination with IT Lead - Create and maintain relevant IT documentation / procedures

Qualifications: - BS in Computer Science, IT or related field years of proven experience as Network / IT Support technician or other equivalent experience - Knowledge / direct hands-on experience with the following: - Network switches (HP, Aruba, Cisco) and Wireless Controllers and Access Points - MS Windows Servers OS ( Active Directory, Terminal Servers, Print Server, File Server, Database, Licensing, SCCM), as well as Windows 11/10 - MS SQL Server Standard v2016/2019/2022 - Tablets, Laptops, Desktops, Thin Clients, Barcode Scanner, Barcode printers, Fax and Centralized Printers/Scanners - Relevant experience / Knowledge of VMWare, NComputing, Office 365, MS SQL Database, Mobile Device Mgt System (Intune), RingCentral, and other IT Administrative Tools - Experience / Familiar with SCADA / IFIX / FactoryTalk and other Production IT systems - Experience with Network Video Monitoring system - Experience with network scripting and database query a great advantage - Relevant knowledge / support of Manufacturing Execution System, Warehouse and ERP Systems a great advantage

qualifications:

Experience level: Experienced

Minimum 3 years of experience

Education: Bachelors (required)
skills:

Technical Support

switches (2 years of experience is required)

Cisco

Cisco (2 years of experience is required)

desktop support (2 years of experience is required)

WAP (2 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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