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    Senior Cloud Engineer - Charlotte, United States - CRG

    CRG
    CRG Charlotte, United States

    3 weeks ago

    Default job background
    Description
    Senior Cloud Engineer
    Location: Remote
    Duration: 6-month contract-to-hire
    Pay: $70+ / Hour

    JOB DESCRIPTION
    Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
    RESPONSIBILITIES
    • Demonstrate an understanding of Team Goals, Strategies and Priorities.
    • Demonstrate ability and willingness to share ideas with Associates, peers, and management.
    • Embrace a coaching culture, provide feedback to Associates, peers, and management.
    • Serve as a mentor to provide coaching and technical guidance to Associates.
    • Demonstrate a positive attitude and set an example for colleagues.
    • Attend regular manager and team lead status meetings and be engaged in meeting discussions and strategic planning.
    • Demonstrate critical thinking skills to help lead efforts to diagnose and troubleshoot issues.
    • Coordinate with the support service teams to identify common issues and develop appropriate documentation, training, and automation.
    • Establish working partnerships with IT teams and external partners to coordinate problem resolution for operational issues and analyze root cause issues to address underlying infrastructure problems.
    • Lead problem solving exercises by understanding the current state, conducting root problem analysis, solution identification, and then planning implementation and delivery activities.
    • Develop "as is" and "to be" diagrams to visually represent challenges, risks, and opportunities for improvements.
    • Create tickets for 100% of support requests.
    • Acknowledge assigned tickets/issues in alignment with established SLAs but no longer than within 1 business day to communicate to users that the ticket has been assigned and identify the steps and timeline that will be taken to pursue resolution.
    • Resolve most assigned tickets/issues within 3 business days.
    • In the event a ticket/issue cannot be resolved within 3 business days, provide customer updates at least weekly to manage customer expectations and communicate the steps and timeline that will be taken to pursue resolution.
    • Serve as an escalation point for Associates.
    • Use sound judgement to determine the need to escalate issues/tickets to management awareness.
    • Excellent verbal and written communication skills.
    • Excellent critical thinking and problem-solving skills.
    • Positive attitude and solutions-oriented thinking.
    • Ability to communicate technical concepts to both technical and non-technical audiences.
    • Ability to work in a fast-paced environment and adapt to change.
    QUALIFICATIONS
    • Bachelor's degree in computer science, or combination of education and experience.
    • AWS certification highly preferred
    • 3 years AWS experience
    • 3-5 years' experience developing infrastructure and platform pipelines for agile delivery to application teams.
    • AWS Certifications highly desired
    • Experience with AWS, VPC, AZs, Subnets, Route53, ALB/NLB, WAF, Stacksets, Security Groups, NACLs, EC2, Systems Manager, Azure Devops, Ansible, Jenkins
    • Strong knowledge of Windows and Linux operating systems. RHEL 7.x-9.x, SUSE, and Windows Server 2016 and greater.
    • Fundamental networking/distributed computing environment concepts (Routing protocols, DHCP, DNS, TCP/IP)
    • Understanding of Monitoring tools like Splunk, CloudWatch and Zabbix
    • Troubleshooting software and hardware issues including root cause analysis
    • Strong developer mindset with experience developing in CloudFormation, Terraform, Python, YAML, JSON.
    • Strong platform engineering background automating provisioning of resources in AWS.
    • Experiences building infrastructure as code CICD pipelines using CloudFormation, Gold Images, configuration management automation.
    • Engineering automated, repeatable platform solutions on AWS that allow easy to use self-service capabilities for application teams.
    • Strong understanding of security constructs in AWS including LoadBalancers, WAF, SGs, NACLs, Patching, CloudTrail, Guard Duty, etc.
    • Strong background building automated self-service capabilities in AWS
    • Strong communication skills
    • Can-do attitude a must
    • Cloudformation
    • EC2
    • S3
    • IAM
    • VPC
    • CICD
    • SSM
    • SG
    • Cloudwatch
    • EBS
    • S3
    Category Code: JN008
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