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  • Automotive Service Advisor - Aurora - Christian Brothers Automotive

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    Full time
    Description

    Job Description

    We are seeking an Automotive Service Advisor/Writer to join our team at Christian Brothers Automotive.

    The ideal candidate will be responsible for providing exceptional customer service, building relationships with guests, and ensuring their satisfaction throughout the repair process.

    Responsibilities:

    • Meet sales goals by implementing work required to meet Owner and Service Manager's daily, weekly, monthly, and annual targets.
    • Greet every guest with hospitality and respect.
    • Present solutions to properly repair vehicles in a clear and concise manner.
    • Manage store workflow effectively and efficiently.
    • Sell services without jeopardizing honesty and integrity.
    • Maintain a positive attitude and team atmosphere.
    • Communicate professionally on the phone.
    • Build long-term relationships between the store, yourself, and the guest.
    • Direct, coordinate, and participate in performing guest service activities.
    • Shuttle guests as needed in a CBA-branded vehicle.
    • Evaluate repairs to ensure they are performed to proper specifications.
    • Collaborate with other employees as needed.
    • Assist the Service Manager with opening and closing the store.
    • Support less experienced Service Writers in developing guest estimates and work orders.

    Requirements:

    • Current driver's license.
    • Driving record acceptable to our insurance carrier.
    • Proficiency in Windows-based computer software and automotive store applications.
    • Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role.

    About Us:

    Christian Brothers Automotive began in 1982 with a simple premise: providing precision auto repair with transparency, integrity, and a people-first philosophy. Our 300+ locations offer modern facilities equipped with manufacture-level diagnostic equipment and the latest factory scan tools.


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