SOC Operations Specialist - Suitland - FGS

    FGS
    FGS Suitland

    1 week ago

    Description

    SOC Operations Specialist (Evenings)*National Maritime Intelligence Center, MD

    Requires US Citizenship

    Employment Term and Type: Regular, Full Time

    Required Security Clearance: TS/SCI

    Required Education: High school diploma or GED.

    Salary Band: $60,000 to $70,000

    Evenings: hours Monday through Friday

    Job Description:

    The SOC Dispatcher provides continuous monitoring and emergency coordination for ONI's Security Operations Center at NMIC. This mission-essential role operates the SOC communications desk, manages emergency and routine dispatch calls, monitors alarms, and ensures timely and accurate incident reporting. Dispatchers maintain situational awareness and serve as the first point of contact for security events, supporting ONI's mission readiness and physical security posture.

    Primary Duties and Responsibilities:

    • Dispatch Operations:
    • Receive, prioritize, and dispatch emergency and routine calls using the Computer Aided Dispatch (CAD) system.
    • Maintain dispatch logs with accurate, time stamped entries for all calls and alarms.
    • Coordinate with patrol units and leadership during security and emergency events.
    • Alarm Monitoring & Incident Response:
    • Monitor alarms and notify appropriate personnel per SOP.
    • Escalate events according to established protocols; provide situational awareness reports.
    • Communications & Coordination:
    • Serve as the central communications hub for security operations; maintain clear and professional radio/phone communications.
    • Documentation & Reporting:
    • Prepare monthly SOC Activity Reports and Alarm/Incident Response Summaries.
    • Ensure logs and reports meet accuracy standards and are submitted on time.

    Required Qualifications :

    • Proficiency with Computer Aided Dispatch systems, alarm monitoring tools, and radio/telephonic communication protocols.
    • Ability to work in a high stress environment and maintain focus during extended shifts.
    • U.S. Citizenship .
    • Strong multitasking and prioritization skills under pressure.
    • Familiarity with development and execution of security SOPs and emergency response protocols.
    • Excellent verbal communication and documentation accuracy.
    • Ability to maintain confidentiality and comply with ONI security policies.

    Desired Qualifications :

    • Prior experience in dispatch, emergency communications, or security operations preferred.
    • Confidence, ability to maintain professional conduct and appearance, maintain compliance with ONI standards.

    Education Requirements:

    • High school diploma or GED.

    Security Clearance Requirements:

    • TS/SCI

    Physical, Work Environment & Conditions:

    • Typical office environment:
    • Must be able to sit or stand at a workstation for extended periods.
    • Occasional standing while working in server rooms or at patch panels.
    • Must be able to lift and move moderately heavy equipment (e.g., routers, switches, servers) typically up to 30-50 pounds.
    • Manual Dexterity required for connecting cables, configuring devices, and handling small tools or components.
    • Must be able to view computer screens for long periods.
    • Ability to distinguish color-coded cabling and indicator lights.
    • Must be able to climb ladders or crawl in tight spaces for cable runs or equipment installation.
    • May require walking between different buildings or workstations.
    • Must be able to communicate clearly with technical teams and end-users.
    • May need to hear alarms, server beeps, or equipment noises indicating issues

    This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.

    Company Overview: FGS, LLC is an international, leading-edge provider of technical services to include Secure Information Systems, Security and Engineering and Intelligence Analysis. Our turn-key solutions include design, engineering, deployment operations, and sustainment of secure technology and critical infrastructure for the protection and safety of our customers' mission-critical information, processes, and personnel. Demonstrating an unyielding commitment to our customers, superior trust and dedication with our partners, and leading-edge technical expertise over the past seven years, FGS has experienced explosive growth providing superior services throughout the world, from North America and the Pacific Rim to the Middle East and Europe.

    FGS provides secure, leading edge technology and process management services to military, government, and commercial clients worldwide.

    FGS offers a generous compensation package including health, dental, vision, 401(k), group life insurance, educational reimbursement, among other benefits.

    We value our employees and strive to offer many opportunities for professional growth.

    #cjpost - Customer Service - Call Center

    FGS, LLC is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities

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