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  • Sales Advisor - Suwanee - The UPS Store #3257

    The UPS Store #3257
    The UPS Store #3257 Suwanee

    2 weeks ago

    Default job background
    Full time
    Description

    Job Title

    A Sales Advisor role offers an exciting opportunity to provide exceptional customer service in a fast-paced retail environment. This position involves delivering world-class customer experience by processing packages for courier shipment, operating various equipment and devices.

    Key Responsibilities:

    • Deliver outstanding customer service through multiple channels, including walk-in customers, telephone inquiries, and email.
    • Practice active listening skills with customers, team members, and leadership to ensure effective communication.
    • Take ownership of product and service knowledge to offer alternative solutions and industry trends.
    • Operate equipment, software, and devices with expertise and teach others as needed.
    • Maintain a clean and safe working environment.
    • Manage challenging customer interactions to turn stressful events into positive experiences.
    • Take initiative to resolve customer shipping needs and offer viable solutions.
    • Frequently multitask while maintaining attention to detail and high quality control.

    Compensation and Benefits:

    The starting hourly rate is $15.00 for the first 90 days, followed by a raise to $16.00/hour, with eligibility for bonus incentives.


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