Outside Plant - Gainesville, United States - IQ Fiber

Description

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team who works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

Position Summary:

This is a field position working in Jacksonville, FL and may include occasional travel to Gainesville, FL.

Come join IQ Fiber in this hands-on OSP position working alongside and closely collaborating with our construction coordinators and fiber splicers to activate OLT Cabinets and work as smart hands at co-location facilities for NOC and Tier 3 support.

We are looking for someone with very strong customer service skills and exceptionally strong technical skills to work with a variety of network and FTTH devices. The ideal candidate will have a clear understanding of fiber optic designs and configurations.

Essential Duties and Responsibilities:

• Assist in planning and implementing service turn ups for commercial and enterprise network settings.
• Configure, install, and maintain telecommunications and network devices that include switches, routers, OLT's and rectifiers.
• Distribution construction, preventative, and demand maintenance.
• Splice all types of CAT 5/6 cable and fiber optics.
• Calculate QSFP power levels and verify proper light levels at equipment sites.
• Conduct system tests such as OTDR readings, optical power level and BIP.
• Provide level two technical support and "smart hands" for Network Engineers and serve as technical support to the Network Operations Center (NOC).
• Act as "smart hands" for break/fix as s=well as optimization activities for network facing events.
• Must clearly document, update, and follow the IQ change management policy.
• Ability to clearly communicate with business clients, NOC, and vendors.
• Follow the change management policy work as "smart hands and support" for firmware upgrades, patches, and equipment replacement.
• Provisioning: Assist NOC and Network Engineers in provisioning equipment for both network and customer configurations.
• Test and Turn Ups: Work with NOC, Network Engineers, and equipment vendors to test and turn up new OLT cabinets and co-lo's.
• Lead and model effective troubleshooting systems as necessary in the restoration of plant issues.
• Responsible for meeting QC standards as well as budgetary requirements.
• Consult with other departments as necessary to maintain an in-depth technical knowledge of new technology being deployed.
• Ensure constant compliance with OSHA safety standards.
• Respond to the needs of a 24/7/365 operation.
• Serve as on-call backup and respond to OSP needs in the event of a service impairment or outage.
• Troubleshoot systems as necessary to define root cause and break-fix alternatives.
• Clear understanding of fiber design, splicing matrix sheets and documentation requirements.
• Other duties as assigned including non-technical and administrative/project management duties

Qualifications:

• Bachelor's or associate degree in engineering, or a related technical field preferred.
• Must have knowledge of network architecture, troubleshooting techniques, splicing techniques, documentation necessary and end to end process.
• Strong organizational and project management skills.
• Proficient knowledge and experience with optical networks.
• Strong knowledge of and experience with FTTH architecture, switches, routers and OLT's.
• Must be able to work after hours and weekends. Remain in service during outages until resolved.
• Ability to remain in a state of readiness to work service issues when on call. Readiness includes being in local market, be in a state of mind to perform service and having company provided communications equipment ready to receive calls.
• Must be able to work emergency schedules during natural disasters and network outages.
• Must be able to pass standard background check.
• Must have valid driver's license with a clean driver's license.
• You must have close vision, color vision, depth perception and the ability to adjust your focus with good hand-eye coordination.
• Computer skills to sufficient to process trouble tickets.
• Mid-level experience using Excel and Word.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.