Front Desk Agent-Marriott Branded Hotel - Clovis, CA
1 month ago
Job summary
Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner Follows Baywood & Brand standards Secures proper method of payment Posts transactions to guest and master accounts Reviews guest account balance Ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports including down time high balance etc Monitors and restocks sundry shop ensuring consumed items are paid for Follows established procedure for removal of expired items Handles guest requests and concerns in a courteous efficient manner Coordinates the delivery of guest services by other hotel departments outside businesses Processes all incoming outgoing reservation cancellation requests in a timely efficient manner Prepares guest amenities ensures delivery in a timely manner Handles in-house guest reservation requests such as extension late check-out rebooking Handles check-out procedures swiftly accurately assists guests on departure Maximizes room revenue occupancy levels through suggestive selling upsell potential walk-in guests Stores guest luggage Presents to guests accurate information regarding marketing programs applicable to the hotel local area hotel functions outlets Handles departmental cash drawer accounting monies credit card receipts
Job description
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