Jobs
>
Savannah

    Guest Services Representative - Savannah, United States - InTown Suites

    InTown Suites
    InTown Suites Savannah, United States

    3 weeks ago

    Default job background
    Description

    Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address.

    Anote la dirección de correo electrónico y la contraseña que utiliza para completar su solicitud de empleo. Si nos contactamos con usted para este puesto, debes poder recibir correos electrónicos al correo electrónico que utilizaste.

    Position Summary:

    The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when General Manager is not present.

    I. Position Responsibilities: Essential

    • Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner
    • Ensures reservations are taken correctly and courteously
    • Must be proficient in computer operating system
    • Available at all times to deal with guest issues in a professional manner
    • Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
    • Supervise property staff as needed
    • Ensure compliance of safety and security standards
    • Reports to Market Manger in General Manager absence
    • Responsible for bank deposits in General Manager absence
    • Identify and follow up on life/safety issues and inspection issues
    • Notify General Manager or equivalent immediately of any safety and/or security violations of policy
    • Leave all desk and office areas in a clean and in a neat manner
    • Take responsibility for insuring that property is always clean and free of any trash and debris
    II. Essential Skills/Credentials/Experience/Education
    • Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
    • Ability to read, speak, write in an efficient manner in order to interact with guests and staff
    • Handle administrative duties as assigned
    • Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
    • General computer proficiency
    • Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.)
    • Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs
    • Ability to compose and express thoughts in a clear and concise way to ensure effective communication
    • Ability and flexibility to work long hours on a regular basis and as business conditions demand
    • Ability to manage multiple activities often in stressful situations with time constraints
    • Ability to use time management skills to effectively get task accomplished
    • Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
    III. Preferred Skills/Credentials/Experience/Education
    • Experience levels required may vary based on the size, volume and character of hotel
    • Any combination of education and experience equivalent to high school diploma
    • Any other combination of education, training or experience that provides the required knowledge, skills and abilities
    • Previous hospitality experience preferred but not required
    IV. Mental and Physical Demands

    Physical Demands:
    • Indoor work with hard and carpeted surfaces
    • Standing for eight (8) hour shifts
    • This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
    • Exposure to extreme weather conditions, cold and heat
    • Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time)
    • Use of computer terminal, which requires extensive eye contact with a video display terminal
    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
  • City of Savannah Georgia

    Customer Service Representative

    2 days ago

    City of Savannah Georgia Savannah, United States

    This position performs clerical and customer service support for department operations. Essential Job Functions Provides high-level customer service; assists customers with complex, service complaints, and discrepancies. Types, formats, edits, r Customer Service Representative, C ...

  • Triumvirate Environmental

    Technical Services Representative

    3 days ago

    Triumvirate Environmental Savannah, United States

    Technical Services Representative · Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Representative for our Savannah, GA Operations team. · Triumvirate provides leading institutions in the higher educatio ...

  • Mass Markets

    Customer Service Representative

    4 days ago

    Mass Markets Savannah, United States Part time

    CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)We are looking for part-time customer service agents to join our rapidly growing team In this role, you will handle inbound calls, troubleshoot basic technical issues, build strong relationships with custom Customer Service, Customer Ser ...

  • Henry Schein

    Customer Service Representative

    14 hours ago

    Henry Schein Savannah, United States

    This position is responsible for all aspects of order entry and maintenance of customer database. This team provides additional support to Regional Representatives and the Sales Management, as well as handling voicemails and e-mail to our main compan Customer Service Representati ...

  • Family Dollar

    customer service representative

    4 hours ago

    Family Dollar Savannah, United States

    Family Dollar - 610 MARTIN LUTHER KING BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Co ...

  • Enterprise Holdings

    Customer Service Representative

    4 days ago

    Enterprise Holdings Savannah, United States

    Overview: · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing ...

  • Navy Times

    Customer Service Representative

    14 hours ago

    Navy Times Savannah, United States

    Customer Service Representative (Branch Manager Trainee) At a glance Location: US-GA-Savannah, GA Posted: 03/03/2022 Closing: 04/02/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description At Lendmark Financial Services, we believe the success of our c ...

  • Perfect Placement Group, LLC

    Customer Service Representative

    14 hours ago

    Perfect Placement Group, LLC Savannah, United States

    Customer Service Representative (CSR) · Sales · Location: Pooler, GA · Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. · Compensation: This is a non-exempt, hourly role. Hourly rates ...

  • Water Utility Management

    Customer Service Representative

    1 week ago

    Water Utility Management Savannah, United States

    Job Description · Job DescriptionWe are looking for a Customer Care Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints a ...

  • Enterprise Mobility Inc

    Customer Service Representative

    2 days ago

    Enterprise Mobility Inc Savannah, United States

    Overview · Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing c ...

  • Marriott International

    Guest Service Representative

    2 weeks ago

    Marriott International Savannah, United States

    Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Savannah Harbor Golf Resort & Spa, 1 Resort Drive, Savannah, Georgia, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION ...

  • Fairfield Inn & Suites Savannah Midtown

    Guest Services Representative

    14 hours ago

    Fairfield Inn & Suites Savannah Midtown Savannah, United States

    · The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communic ...

  • Geoff del Forn - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Geoff del Forn - State Farm Agent Savannah, United States

    Job Description · Job DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesEstablish customer relationships and follow up with customers, as needed ...

  • Marriott International Inc

    Guest Service Representative

    1 week ago

    Marriott International Inc Savannah, United States

    Additional Information Evening Shift, Weekends, Holidays required · Job Number · Job Category Rooms & Guest Services Operations · Location The Westin Savannah Harbor Golf Resort & Spa, 1 Resort Drive, Savannah, Georgia, United States VIEW ON MAP · Schedule Full-Time · Locate ...

  • Fairfield Inn & Suites Savannah Midtown

    Guest Services Representative

    2 weeks ago

    Fairfield Inn & Suites Savannah Midtown Savannah, United States

    Job Description · Job DescriptionThe hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. Yo ...

  • St. Joseph's/Candler

    Outreach Laboratory Sales and Service Representative

    2 weeks ago

    St. Joseph's/Candler Savannah, United States Full time - Days

    Position Summary Collaborating with the Laboratory Director and Outreach Manager, the Outreach Laboratory Sales and Service Representative plans and manages laboratory sales territory including development of new business according to marketing and sales plans. Provides excellent ...

  • Atlanta Postal Credit Union

    Member Service Representative II

    1 week ago

    Atlanta Postal Credit Union Savannah, United States

    Job Description · Job DescriptionJoin this TERRIFIC team doing fun and meaningful work Seeking 2+ years' previous work experience in a credit union, bank or financial services organization. · 99% of the cost of employee healthcare covered by the company · 100% of the cost of den ...

  • Josh Sherrill Insurance Agency

    Home Services Sales Representative

    2 days ago

    Josh Sherrill Insurance Agency Savannah, United States

    Job Description · Job DescriptionIf you're money-motivated, sales-driven, and highly competitive, join our talented sales team as a field sales representative. Your skills and drive will be put to use in this rewarding role as the owner and producer of new business in your sales ...

  • Mass Markets - MCI Company

    Tax Customer Service Representative II

    4 weeks ago

    Mass Markets - MCI Company Savannah, United States

    Tax Customer Service Representative II (Experienced) Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help answering tax relate Customer Service Representati ...

  • Girl Friday LLC

    Customer Service Representative

    2 weeks ago

    Girl Friday LLC Savannah, United States

    Girl Friday is looking for a customer service representative to join our team for our remote work. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. · The ideal candidate has a customer-first m ...